Subject: EPOS L1 customer support survey - CSAT 1 or 2
From: Epos Audio <[email-masked]>
To: [email-masked]
Date: Mon, 14 Mar 2022 20:35:03 +0000

Hi,

Customer support survey received a bad CSAT value. Check the ticket and response from below and see what actions need to take place.

Zendesk ticket: https://eposaudio.zendesk.com/agent/tickets/208771
Agent: Shivangi Bhattacharya

Answer summary including all questions.

208771 (Zendesk Ticket #208771, External response)

Page1

How was your experience with Epos Audio?

1

Page2

What areas affected your score?

Knowledge
Product
Website content

Page3

Do you feel like we resolved your issue?

No

Page4

What did you like about our service, and where can we improve?

if a customer requires firmware upgrade assistance, it's normal for someone to send through some sort of link for your product, in my interaction the customer service representative did no such thing, even after I did what was requested, tossing my Sennheiser's in the bin and will advise the others in the company to do so and go with a competitor who has better customer service
Where can we improve, and what did you like about our service?

The recipient did not answer this question.