Subject: Fwd: DSAT Audit report - March 2022
From: Pritish Nandi <[email-masked]>
To: ashish dabral <[email-masked]>, Pravesh Singh <[email-masked]>
Date: Sat, 12 Mar 2022 06:20:09 -0700 (MST)

FYI 

From: "Pritish Nandi" <[email-masked]> 
To: "Heta Nyrhinen, HNYR" <[email-masked]> 
Cc: "Sara Aknooni, SRAK" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>, "saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Saturday, March 12, 2022 6:49:36 PM 
Subject: DSAT Audit report - March 2022 

Hi Heta, 

Attached is the Bad CSAT survey audit report for March 2022. Also, find the details for the CSAT for this month. 

I have only found 2 agent errors and both for Grace. Both of them have had slow troubleshooting due to which the customers were unhappy. 

Enterprise: 4.44 
Gaming: 4.28 
Survey Sent: 1212 
Rated Tickets: 249 
Response Rate: 20.54% 

Enterprise 		
Category 	Sub Category 	Total 
Agent 	Slow troubleshooting 	1 
Agent Total 	1 
Customer 	Incorrect Survey Feed 	1 
Customer Total 	1 
Procedure 	Warranty policies/procedure 	4 
Procedure Total 	4 
Product 	Bugs 	1 
Feature 	1 
Quality 	1 
Product Total 	3 
Grand Total 		9 

Gaming 		
Category 	Sub Category 	Total 
Agent 	Slow troubleshooting 	1 
Agent Total 	1 
Customer 	Misunderstanding 	3 
Customer Total 	3 
Procedure 	Warranty policies/procedure 	9 
Procedure Total 	9 
Product 	Bugs 	2 
Quality 	2 
Product Total 	4 
Grand Total 		18 

Regards, 
Pritish Nandi