Subject: Re: Audit Report 9th March 2022
From: Pritish Nandi <[email-masked]>
To: Pravesh Singh <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Thu, 10 Mar 2022 07:34:50 -0700 (MST)

Hi Pravesh, 

PFB the audit feedback which was shared today. 

Date 	Month 	Year 	Week 	ID 	Subject 	Assignee 	Feedback 	Feedback 2 	Feedback Status 	Comments 
09/03/2022 	March 	2022 	Week 10 	207465 	SDW 5015, Cannot use long range 	Ismael Zakaria 	Ok 	Should've asked the reseller if he can share the end-user contact details 	Shared 	
09/03/2022 	March 	2022 	Week 10 	207782 	D 10 Phone, Grandstream GRP2612P, Setup guidance 	Shivangi Bhattacharya 	Ticket handling 	Cable quick guide not attached 		
09/03/2022 	March 	2022 	Week 10 	208005 	DW Office, Alcatel 4029, No sound B side 	Grace Boussi 	Product 	DW Office? 	Shared 	
09/03/2022 	March 	2022 	Week 10 	207650 	GSP 670, PC Win10, Crackling noise on A-side 	Denisa Magda 	Ok 	- 	Shared 	
09/03/2022 	March 	2022 	Week 10 	208169 	SDW 5066, NEC DT400, Compatibility Guidance 	Bharat Bhattacharya 	Ticket handling 	Didn't share any compatibility details. Just shared the link, should've informed what cable is compatible, and attached the PDF file. 	Shared 	By Pravesh 
09/03/2022 	March 	2022 	Week 10 	207709 	MB Pro2, PC, Connection being lost 	Rosette Modiri 	Troubleshooting 	Steps to reset and firmware update and Grammatical error 	Shared 	
09/03/2022 	March 	2022 	Week 10 	207958 	SDW 5036, IPC IQ Max Touch, Sound overriding 	Sebastian Coldea 	Ok 	- 	Shared 	
09/03/2022 	March 	2022 	Week 10 	207680 	GSX 300, Win 11, unable to change audio from DvD Quality 	Bharat Bhushan 	Ok 	Should've attempted to call the user and confirm to close the ticket. 	Shared 	By Pravesh 
09/03/2022 	March 	2022 	Week 10 	207316 	SDW 60 HS, Poor Volume B-side 	Sven Thiele 	LHS field not added, Documentation, OB Call, Basic Probing 	Company, environment details (Subject line + LHS), No case summary, OB call not attempted (the first email + follow up), Qty (repeated), PC or Phone, cable model?? 	Shared 	Advised him to stick to the instructions and procedure provided and not try and think of his own procedures. Use template to ask basic probing questions and ask for help where needed 
09/03/2022 	March 	2022 	Week 10 	208298 	GSP 370, PC, No connection 	Josie Lau 	Ok 	- 	Shared 	
09/03/2022 	March 	2022 	Week 10 	208070 	MB Pro 2, Unspecified, Connection being lost 	Sebastian Coldea 	Ok 	Notes added suggesting the next steps 	Shared 	
09/03/2022 	March 	2022 	Week 10 	208144 	SDW 5035, Poly VVX 410, No sound on speakers 	AJ Hurry 	Documentation, Basic Probing 	Call notes unclear, the audio link is opening, HS button is being pressed on the phone?? 	Shared 	By Pravesh 

From: "Pravesh Singh" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Thursday, March 10, 2022 4:35:36 AM 
Subject: Audit Report 9th March 2022 

Hello Pritish, 

Please find the audit report for today. 

ID 	Subject 	Assignee 	Feedback 	Comment 	
207465 	SDW 5015, Cannot use long range 	Ismael Zakaria 	Ok 	Should've asked the reseller if he can share the end-user contact details 	
207782 	D 10 Phone, Grandstream GRP2612P, Setup guidance 	Shivangi Bhattacharya 	Ticket handling 	Cable quick guide not attached 	

	
			
208005 	DW Office, Alcatel 4029, No sound B side 	Grace Boussi 	Product 	DW Office? 	
207650 	GSP 670, PC Win10, Crackling noise on A-side 	Denisa Magda 	Ok 	- 	
208169 	SDW 5066, NEC DT400, Compatibility Guidance 	Bharat Bhattacharya 	Ticket handling 	Didn't share any compatibility details. Just shared the link, should've informed what cable is compatible, and attached the PDF file. 	
207709 	MB Pro2, PC, Connection being lost 	Rosette Modiri 	Troubleshooting 	Steps to reset and firmware update and Grammatical error 	
207958 	SDW 5036, IPC IQ Max Touch, Sound overriding 	Sebastian Coldea 			
207680 	GSX 300, Win 11, unable to change audio from DvD Quality 	Bharat Bhushan 	Ok 	Should've attempted to call the user and confirm to close the ticket. 	
207316 	SDW 60 HS, Poor Volume B-side 	Sven Thiele 	LHS field not added, Documentation, OB Call, Basic Probing 	Company, environment details (Subject line + LHS), No case summary, OB call not attempted (the first email + follow up), Qty (repeated), PC or Phone, cable model?? 	
208298 	GSP 370, PC, No connection 	Josie Lau 	Ok 	- 	
208070 	MB Pro 2, Unspecified, Connection being lost 	Sebastian Coldea 	Ok 	Notes added suggesting the next steps 	
208144 	SDW 5035, Poly VVX 410, No sound on speakers 	AJ Hurry 	Documentation, Basic Probing 	Call notes unclear, the audio link is opening, HS button is being pressed on the phone?? 	

Best regards, 
Pravesh Singh