Subject: Re: Gaming Suite - 1.9.0 issues reported by customer
From: Pritish Nandi <[email-masked]>
To: "Josephine Veena Dorairaj, JVDO" <[email-masked]>
Cc: Pravesh Singh <[email-masked]>, "Heta Nyrhinen, HNYR" <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]>
Date: Thu, 10 Mar 2022 01:09:45 -0700 (MST)

Hi Josephine, 

Sorry missed it. Will do. 

Regards, 
Pritish 

From: "Josephine Veena Dorairaj, JVDO" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "Pravesh Singh" <[email-masked]>, "Heta Nyrhinen, HNYR" <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]> 
Sent: Thursday, March 10, 2022 1:33:34 PM 
Subject: RE: Gaming Suite - 1.9.0 issues reported by customer 

Hi Pritish, 

As I informed earlier once the checks are done and details are collected, update the case summary, and assign the tickets to me. Also please assign the tickets with battery issue , GS settings greyed . 

Submit with pending status. 

	

Venlig hilsen / Best regards 

Josephine Veena Dorairaj 
Technical Support Specialist, Global Support and Services 
+45 21684511 

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ http://www.eposaudio.com/b20 ] 

[ https://www.eposaudio.com/ | eposaudio.com ] · Follow us here 	

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From: Pritish Nandi <[email-masked]> 
Sent: 10. marts 2022 08:07 
To: Josephine Veena Dorairaj (JVDO) <[email-masked]> 
Cc: Pravesh Singh <[email-masked]>; Heta Nyrhinen (HNYR) <[email-masked]>; Sara Aknooni (SRAK) <[email-masked]> 
Subject: Re: Gaming Suite - 1.9.0 issues reported by customer 

		

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe. 

Hi Josephine, 

Could you please advise we should keep these tickets pending or close them with known issues. 

Regards, 

Pritish 

From: "Josephine Veena Dorairaj, JVDO" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Pritish Nandi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Pravesh Singh" < [ mailto:[email-masked] | [email-masked] ] >, "Heta Nyrhinen, HNYR" < [ mailto:[email-masked] | [email-masked] ] >, "Sara Aknooni, SRAK" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, March 7, 2022 4:40:27 PM 
Subject: RE: Gaming Suite - 1.9.0 issues reported by customer 

Hi Pritish, 

The battery issue and volume, mic and playback greyed out issues are internally reported already, and they are added to Gaming suite team for analysis. 

For the other issues , please follow the below: 

    1. Reinstallation of the Gaming suite 
    2. Restart the Gaming suite service 
    3. Make sure EPOS Connect doesn’t run as a service 
    4. Collect the Gaming suite logs 
    5. Please check if C:\ProgramData\EPOS\Gaming Suite\Config\LASTCREATEDCUSTOMPRESET.xml is impacted when installing the software. The size of this file becomes 0 KB. 

Once these checks are done and details are collected, update the case summary, and assign the tickets to me. 

	

Venlig hilsen / Best regards 

Josephine Veena Dorairaj 
Technical Support Specialist, Global Support and Services 
+45 21684511 

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.eposaudio.com%2Fb20&data=04%7C01%7Cjvdo%40eposaudio.com%7C29bce1c1c8cb4c218e4508da026497d7%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637824928326520029%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=g4Fp3TNuXzinCME8B2hWxkgElWVE8HOuL7fRVKUIhSM%3D&reserved=0 ] 

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From: Pritish Nandi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 7. marts 2022 12:02 
To: Josephine Veena Dorairaj (JVDO) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Pravesh Singh < [ mailto:[email-masked] | [email-masked] ] >; Heta Nyrhinen (HNYR) < [ mailto:[email-masked] | [email-masked] ] >; Sara Aknooni (SRAK) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Gaming Suite - 1.9.0 issues reported by customer 
Importance: High 

		

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe. 

Hi Josephine, 

Can you please check these issues and advise on the issues the customer is facing with GS version 1.9.0. 

Battery % issue 

207703 

207704 

206716 

206361 

206253 

207856 

Update Failure 

206280 

Volume bar is Greyed out 

206361 

Mic and Playback tab greyed out 

206361 

206293 

207308 

Mic test not working 

206253 

Mic Tab - UI issue 

195177 

Preset does not work 

206329 

206338 

Regards, 

Pritish 

From: "Pritish Nandi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Josephine Veena Dorairaj, JVDO" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Pravesh Singh" < [ mailto:[email-masked] | [email-masked] ] >, "Heta Nyrhinen, HNYR" < [ mailto:[email-masked] | [email-masked] ] >, "Sara Aknooni, SRAK" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, March 1, 2022 11:46:08 AM 
Subject: Gaming Suite - 1.9.0 issues reported by customer 

Hi Josephine, 

I hope you are feeling better. 

Please do have a look at these tickets once you are back. These issues are reported with gaming suite version 1.9.0. 

206615 - no battery indicator 

206286 - no battery indicator 

206329 - Preset does not work 

205343 - Preset does not work 

206338 - Preset does not work 

206293 - Preset does not work 

I am trying to gather more info on the preset does not work issues as it is not very clear to me. 

Regards, 

Pritish Nandi