Subject: EPOS L1 customer support survey - CSAT 1 or 2
From: Epos Audio <[email-masked]>
To: [email-masked]
Date: Tue, 08 Mar 2022 17:46:46 +0000

Hi,

Customer support survey received a bad CSAT value. Check the ticket and response from below and see what actions need to take place.

Zendesk ticket: https://eposaudio.zendesk.com/agent/tickets/200819
Agent: Pravesh Singh

Answer summary including all questions.

200819 (Zendesk Ticket #200819, External response)

Page1

How was your experience with Epos Audio?

1

Page2

What areas affected your score?

Product
Process

Page3

Do you feel like we resolved your issue?

No

Page4

What did you like about our service, and where can we improve?

I still have the beeping sound when I mute the mic. 
Where can we improve, and what did you like about our service?

The recipient did not answer this question.