Subject: Missed Chat/Delayed Response on Chat
From: Pravesh Singh <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Mon, 7 Mar 2022 17:31:25 -0700 (MST)

Hi Pritish, 

This is to inform you that I've seen three chats so far where Ismael joined the chat and left without replying to the customer or he is assigning the chat to someone else. And, if the customer leaves the chat in between it shows as a missed chat. 

I'm guessing that Ismael assigned this chat to Ritesh. 

#208095 - Ismael joined the chat, Ritesh started chatting, he didn't reply to the customer, and left the chat in between (after 10 minutes). 
#207567 - Joined and left the chat multiple times during the chat conversation. 

Best regards, 
Pravesh Singh