Subject: Audit Report 07 March 2022
From: Pravesh Singh <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Mon, 7 Mar 2022 16:22:20 -0700 (MST)

Hello Pritish, 

Please find the audit report for today. 

ID 	Subject 	Assignee 	Feedback 	Comment 	
207803 	GSP 370, Win10, Lost connection intermittently 	Josie Lau 	Ok 	- 	
207642 	GSP 370, PC, Recovery tool enquiry 	Sven Thiele 	Documentation, Ticket handling 	Subject line needs to be changed, the phone number is not requested. Wrong issue type selected in the LHS filed. 	
207580 	SDW 5016, Gigaset T480 HX, Poor Volume B-Side 	Adelina Paula Bartes 	Ok 	Should've suggested updating the firmware, changing DeskPhone mode/mentioned clear call notes like Mic dial configuration. 	
207417 	D10 USB, Macbook Air, Headset automatically powering on/off 	Bharat Bhushan 	Ticket Handling 	Phone number was not confirmed over the chat. 	
207471 	EPOS Connect, Windows 10, How to adjust sidetone 	Sebastian Coldea 
	LHS field not added 	User's name not added 	
207567 	MB Pro 2, win 11, Firmware update fails 	Rosette Modiri 	Ticket Handling, Process Knowledge, Product Model Mismatch 	Ismael joined and left the chat 2 times without replying to the cx. Didn't confirm the phone number, suggested downgrading the EC. Didn't follow the shared process. Should've suggested swapping the cable. 	
207160 	GSP 670, PC, Short battery life 	Bharat Bhattacharya 	Ok 	- 	
207421 	GSP 550, PC, No Sound on B-side 	Denisa Magda 	Basic Probing Missing 	Microphone privacy setting, cable connection, firmware details. Check with a different cable?? 	
207564 	SD Pro 2, PC, No ringtone 	Grace Boussi 	Irrelevant/Basic Probing, Documentation 	USB port on the base station it is written for firmware update only?? Softphone audio setting not checked. Case summary format not followed (EC ver and Phone Number) and environment details not added in the subject line. 	
207725 	Gaming Suite, PC, Sound and Mic test not working 	Ritesh Kumar 	Product Information, Irrevalant troubleshooting 	Should've informed how the test feature works, re-install the software?? Didn't ask for the phone number. Notes added 	
207541 	ADAPT 165 USB-C II, Windows 10, No sound in left ear cup 	Shivangi Bhattacharya 	Ok 	- 	
207358 	ADAPT 230, Alcatel IPDesktopSoftphone, Sound being lost at B side 	Ismael Zakaria 	LHS field not added, Basic Probing Questions, Documentation 	QTY, Environment, issue details. No probing questions were asked over the phone, Case summary format was not followed (Issue Description). 	
207669 	D 10 Phone, NEC IP7WW, Beeping in headset 	AJ Hurry 	Product Information 	Only the headset can be used to answer the call, not the handset. Re-start the PC - didn't require. 	

Link: https://1drv.ms/x/s!An5OGB1fQXMqhCdhXTYP-uF6pg9i?e=lZZiHM 

Best regards, 
Pravesh Singh