Subject: Re: Audit Report - 4th March 2022
From: Pritish Nandi <[email-masked]>
To: Pravesh Singh <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Mon, 7 Mar 2022 06:54:09 -0700 (MST)

Hi Pravesh, 

PFB the feedback status for audits for 4th and 5th March. 

	05/03/2022 	March 	2022 	Week 10 	207396 	GSP 370, PC, Volume changes automatically 	Denisa Magda 	Irrevelant Troubleshooting 	Volume level changes - recover the headset and dongle? 	Shared 	I do think this is a valid step. If there is any issues while updating the software than this may fix it. 

Date 	Month 	Year 	Week 	ID 	Subject 	Assignee 	Feedback 	Feedback 2 	Feedback Status 	Comments 
04/03/2022 	March 	2022 	Week 10 	
206580 
	SD Office, Cisco 8811, No dial tone 	AJ Hurry 	Product Model Mismatch 	Different model selected in the LHS field 	Shared 	Pravesh shared feedback 
04/03/2022 	March 	2022 	Week 10 	206753 	D 10 USB, 3CX, No ringtone and no call control 	Ismael Zakaria 	Basic Probing Missing 	Softphone: WebClient or installed app, headset integration status, installed versions, and LED status when there is an incoming call. 	Shared 	He wanted to check if the device is faulty before going into further troubleshooting. 
04/03/2022 	March 	2022 	Week 10 	206295 	GSX 300, Windows 10, No sound A-side 	Shivangi Bhattacharya 	Basic Probing Missing 	HS model, connect directly to the USB port, EGS detecting the unit 	Shared 	She said she will follow the template and this will not happen again 
04/03/2022 	March 	2022 	Week 10 	206304 	GSP 370, PC, Headset not Charging 	Ritesh Kumar 	Email Formatting, Documentation 	Incomplete email sent to the customer, manual OB noted and CB notes updated 		
04/03/2022 	March 	2022 	Week 10 	206512 	SDW 5034, PC, Detached magnet 	Grace Boussi 	Ok 	- 	Shared 	
04/03/2022 	March 	2022 	Week 10 	206585 	SDW 5065, NEC DT700, White Noise 	Bharat Bhattacharya 	No Case Summary, Basic Probing Missing, Incomplete Call Notes 	Mic dial, DIP & ABC configuration, all shared details weren't added. 	Shared 	Shared by Pravesh 
04/03/2022 	March 	2022 	Week 10 	206805 	SDW 5066, PC, No sound 	Rosette Modiri 	Ok 	- 		
04/03/2022 	March 	2022 	Week 10 	206386 	DW 10 HS, Windows 10, Not pairing 	Sebastian Coldea 	Incomplete Call Notes, Product Model Mismatch, Basic Probing Missing, LSH field not added 	07:00 min call, no call notes, LED status on the HS or BS, Windows detects the BS. User's name not added, manual pairing should've been tried over the phone. 		
04/03/2022 	March 	2022 	Week 10 	205848 	SD Office ML, Need replacement power supply 	Bharat Bhushan 	Ok 	Advised to close, general pre-sales request 	Shared 	Shared By Pravesh 
04/03/2022 	March 	2022 	Week 10 	206484 	GTW 270 Hybrid, Samsung Galaxy A52, No Connection 	Adelina Paula Bartes 	Ok 	- 		
04/03/2022 	March 	2022 	Week 10 	206438 	ADAPT 460 T, Yealink T48S, Short battery life 	Sven Thiele 	Ok 	- 		
04/03/2022 	March 	2022 	Week 10 	206609 	GSP 670, Win7, Unable to fully charged 	Josie Lau 	Irrevalant troubleshooting, Issue Clarification 	Re-install the driver, test on USB 2.0, re-install the EGS. Where it shows 80%, what cable is being used? 	Shared 	She was confused 
04/03/2022 	March 	2022 	Week 10 	205950 	GSP 370, Device not recognized in the GS 	Denisa Magda 	Ok 	- 	Shared 	
05/03/2022 	March 	2022 	Week 10 	206935 	GSX 300/GSP 600, Win10, No differences between 7.1 and 2.0 	Josie Lau 	Call notes not clear, Basic Probing Missing, Fragment Troubleshooting 	Other HS works fine (connected to GSX or PC), Test on a different USB port, USB hub, or DS, when the issue occurs (re-start or sleep mode), Surround sound configuration in Windows, EPOS Gaming Suite 	Shared 	It works correct with other HS with and without GSX 300 
05/03/2022 	March 	2022 	Week 10 	207214 	D 10 USB Phone, PC/3CX, No call control 	Sven Thiele 	Product Information, Subject Line, Basic Probing Missing, Documentation 	D 10 USB Phone, PC/3CX Cloud, Using WebClient or app, when did the issue start, any recent changes, should've left a note about the first call note. 		
05/03/2022 	March 	2022 	Week 10 	206800 	SDW 5016, No Call Control 	Adelina Paula Bartes 	OB call not attempted/notes missing, Issue clarification 	User - Unable to dial a number and no ring tone in the headset. Agent - no call control. Sebastian didn't confirm the required details when he called the customer. 	Shared 	She missed to check the signature 
05/03/2022 	March 	2022 	Week 10 	206880 	D10 USB ML, Yealink T53W, No ring tone on headset 	Bharat Bhushan 	Product Information, CG Not Checked, Environment Details Mismatch 	D 10 USB ML connected to EHS 40, T53W/T57W 	Shared 	Shared By Pravesh 
05/03/2022 	March 	2022 	Week 10 	207247 	EPOS Connect/SDW 5066, Windows 10, Settings not saving 	Sebastian Coldea 	Ok 	- 		
05/03/2022 	March 	2022 	Week 10 	207256 	Adapt 230, PC, Echo A-side/Tone B-side when USB cable is plugged in 	Rosette Modiri 	Issue clarification, Documentation, Basic Probing Missing 	Dongle and cable both connected at the same time?? Windows sound setting configuration. It's a Windows 10 PC, sidetone level in Windows? 		
05/03/2022 	March 	2022 	Week 10 	207118 	Adapt 560, PC, Noise B-side 	Bharat Bhattacharya 	Ok 	- 	Shared 	Shared by Pravesh 
05/03/2022 	March 	2022 	Week 10 	207396 	GSP 370, PC, Volume changes automatically 	Denisa Magda 	Irrevelant Troubleshooting 	Volume level changes - recover the headset and dongle? 	Shared 	I do think this is a valid step. If there is any issues while updating the software than this may fix it. 
05/03/2022 	March 	2022 	Week 10 	207088 	SDW5015, PC, Sound interrupted 	Grace Boussi 	LHS field not added 	Issue type not selected 	Shared 	
05/03/2022 	March 	2022 	Week 10 	207130 	GSP 670, PC, Headset not Charging 	Ritesh Kumar 	Issue Understanding 	Not Charging/Short Battery Life 		
05/03/2022 	March 	2022 	Week 10 	206483 	IMPACT SC 60 USB ML, No mute sync 	Shivangi Bhattacharya 	Product Model Mismatch, Basic Probing Missing, Issue Mismatch 	ML/CTRL, does LED light up after pressing the mute button? Tried on different App/S. Mute sync or mute not working? 	Shared 	She said she will follow the template and this will not happen again 
05/03/2022 	March 	2022 	Week 10 	207072 	SDW 5066, iPhone 12, Connection being lost and auto reconnection no longer working 	Ismael Zakaria 	Fragment Troubleshooting, Product Model Mismatch 	Should've suggested changing the call audio routing setting/reset/repair before asking to test with a different android phone. SDW 60 or SDW 5066? 	Shared 	He wanted to check if the device is faulty before going into further troubleshooting. 
05/03/2022 	March 	2022 	Week 10 	206301 	ADAPT 560, Samsung Galaxy, Intermittent disconnections 	AJ Hurry 	Ok 	Should've also asked to test with a different device. 

	Shared 	Pravesh shared feedback 

Regards, 
Pritish 

From: "Pravesh Singh" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Saturday, March 5, 2022 3:23:15 AM 
Subject: Audit Report - 4th March 2022 

Hi Pritish, 

Please find the audit report for today. 

ID 	Subject 	Assignee 	Feedback 	Comment 
206935 	GSX 300/GSP 600, Win10, No differences between 7.1 and 2.0 	Josie Lau 	Call notes not clear, Basic Probing Missing, Fragment Troubleshooting 	Other HS works fine (connected to GSX or PC), Test on a different USB port, USB hub, or DS, when the issue occurs (re-start or sleep mode), Surround sound configuration in Windows, EPOS Gaming Suite 
207214 	D 10 USB Phone, PC/3CX, No call control 	Sven Thiele 	Product Information, Subject Line, Basic Probing Missing, Documentation 	D 10 USB Phone, PC/3CX Cloud, Using WebClient or app, when did the issue start, any recent changes, should've left a note about the first call note. 
206800 	SDW 5016, No Call Control 	Adelina Paula Bartes 	OB call not attempted/notes missing, Issue clarification 	User - Unable to dial a number and no ring tone in the headset. Agent - no call control. Sebastian didn't confirm the required details when he called the customer. 
206880 	D10 USB ML, Yealink T53W, No ring tone on headset 	Bharat Bhushan 	Product Information, CG Not Checked, Environment Details Mismatch 	D 10 USB ML connected to EHS 40, T53W/T57W 
207247 	EPOS Connect/SDW 5066, Windows 10, Settings not saving 	Sebastian Coldea 	Ok 	- 
207256 	Adapt 230, PC, Echo A-side/Tone B-side when USB cable is plugged in 	Rosette Modiri 	Issue clarification, Documentation, Basic Probing Missing 	Dongle and cable both connected at the same time?? Windows sound setting configuration. It's a Windows 10 PC, sidetone level in Windows? 
207118 	Adapt 560, PC, Noise B-side 	Bharat Bhattacharya 	Ok 	- 
207396 	GSP 370, PC, Volume changes automatically 	Denisa Magda 	Irrevelant Troubleshooting 	Volume level changes - recover the headset and dongle? 
207088 	SDW5015, PC, Sound interrupted 	Grace Boussi 	LHS field not added 	Issue type not selected 
207130 	GSP 670, PC, Headset not Charging 	Ritesh Kumar 	Issue Understanding 	Not Charging/Short Battery Life 
206483 	IMPACT SC 60 USB ML, No mute sync 	Shivangi Bhattacharya 	Product Model Mismatch, Basic Probing Missing, Issue Mismatch 	ML/CTRL, does LED light up after pressing the mute button? Tried on different App/S. Mute sync or mute not working? 
207072 	SDW 5066, iPhone 12, Connection being lost and auto reconnection no longer working 	Ismael Zakaria 	Fragment Troubleshooting, Product Model Mismatch 	Should've suggested changing the call audio routing setting/reset/repair before asking to test with a different android phone. SDW 60 or SDW 5066? 
206301 	ADAPT 560, Samsung Galaxy, Intermittent disconnections 	AJ Hurry 	Ok 	Should've also asked to test with a different device. 

Best regards, 
Pravesh Singh