Subject: RE: Gaming Suite - 1.9.0 issues reported by customer
From: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Pravesh Singh <[email-masked]>, "Heta Nyrhinen (HNYR)" <[email-masked]>, "Sara Aknooni (SRAK)" <[email-masked]>
Date: Mon, 7 Mar 2022 11:10:27 +0000

Hi Pritish,

The battery issue and volume, mic and playback greyed out issues are internally reported already, and they are added to Gaming suite team for analysis.

For the other issues , please follow the below:

  1.  Reinstallation of the Gaming suite
  2.  Restart the Gaming suite service
  3.  Make sure EPOS Connect doesn’t run as a service
  4.  Collect the Gaming suite logs
  5.  Please check if C:\ProgramData\EPOS\Gaming Suite\Config\LASTCREATEDCUSTOMPRESET.xml is impacted when installing the software. The size of this file becomes 0 KB.

Once these checks are done and details are collected, update the case summary, and assign the tickets to me.

Venlig hilsen / Best regards
Josephine Veena Dorairaj
Technical Support Specialist, Global Support and Services
+45 21684511
EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
<http://www.eposaudio.com/b20>
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From: Pritish Nandi <[email-masked]>
Sent: 7. marts 2022 12:02
To: Josephine Veena Dorairaj (JVDO) <[email-masked]>
Cc: Pravesh Singh <[email-masked]>; Heta Nyrhinen (HNYR) <[email-masked]>; Sara Aknooni (SRAK) <[email-masked]>
Subject: Re: Gaming Suite - 1.9.0 issues reported by customer
Importance: High

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Hi Josephine,

Can you please check these issues and advise on the issues the customer is facing with GS version 1.9.0.

Battery % issue

207703
207704
206716
206361
206253
207856

Update Failure
206280

Volume bar is Greyed out
206361

Mic and Playback tab greyed out
206361
206293
207308

Mic test not working
206253

Mic Tab - UI issue
195177

Preset does not work
206329
206338

Regards,
Pritish

________________________________
From: "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>
To: "Josephine Veena Dorairaj, JVDO" <[email-masked]<mailto:[email-masked]>>
Cc: "Pravesh Singh" <[email-masked]<mailto:[email-masked]>>, "Heta Nyrhinen, HNYR" <[email-masked]<mailto:[email-masked]>>, "Sara Aknooni, SRAK" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 1, 2022 11:46:08 AM
Subject: Gaming Suite - 1.9.0 issues reported by customer

Hi Josephine,

I hope you are feeling better.

Please do have a look at these tickets once you are back. These issues are reported with gaming suite version 1.9.0.

206615 - no battery indicator
206286 - no battery indicator

206329 - Preset does not work
205343 - Preset does not work
206338 - Preset does not work
206293 - Preset does not work

I am trying to gather more info on the preset does not work issues as it is not very clear to me.

Regards,
Pritish Nandi