Subject: Audit Report - 4th March 2022
From: Pravesh Singh <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Fri, 4 Mar 2022 14:53:15 -0700 (MST)

Hi Pritish, 

Please find the audit report for today. 

ID 	Subject 	Assignee 	Feedback 	Comment 
206935 	GSX 300/GSP 600, Win10, No differences between 7.1 and 2.0 	Josie Lau 	Call notes not clear, Basic Probing Missing, Fragment Troubleshooting 	Other HS works fine (connected to GSX or PC), Test on a different USB port, USB hub, or DS, when the issue occurs (re-start or sleep mode), Surround sound configuration in Windows, EPOS Gaming Suite 
207214 	D 10 USB Phone, PC/3CX, No call control 	Sven Thiele 	Product Information, Subject Line, Basic Probing Missing, Documentation 	D 10 USB Phone, PC/3CX Cloud, Using WebClient or app, when did the issue start, any recent changes, should've left a note about the first call note. 
206800 	SDW 5016, No Call Control 	Adelina Paula Bartes 	OB call not attempted/notes missing, Issue clarification 	User - Unable to dial a number and no ring tone in the headset. Agent - no call control. Sebastian didn't confirm the required details when he called the customer. 
206880 	D10 USB ML, Yealink T53W, No ring tone on headset 	Bharat Bhushan 	Product Information, CG Not Checked, Environment Details Mismatch 	D 10 USB ML connected to EHS 40, T53W/T57W 
207247 	EPOS Connect/SDW 5066, Windows 10, Settings not saving 	Sebastian Coldea 	Ok 	- 
207256 	Adapt 230, PC, Echo A-side/Tone B-side when USB cable is plugged in 	Rosette Modiri 	Issue clarification, Documentation, Basic Probing Missing 	Dongle and cable both connected at the same time?? Windows sound setting configuration. It's a Windows 10 PC, sidetone level in Windows? 
207118 	Adapt 560, PC, Noise B-side 	Bharat Bhattacharya 	Ok 	- 
207396 	GSP 370, PC, Volume changes automatically 	Denisa Magda 	Irrevelant Troubleshooting 	Volume level changes - recover the headset and dongle? 
207088 	SDW5015, PC, Sound interrupted 	Grace Boussi 	LHS field not added 	Issue type not selected 
207130 	GSP 670, PC, Headset not Charging 	Ritesh Kumar 	Issue Understanding 	Not Charging/Short Battery Life 
206483 	IMPACT SC 60 USB ML, No mute sync 	Shivangi Bhattacharya 	Product Model Mismatch, Basic Probing Missing, Issue Mismatch 	ML/CTRL, does LED light up after pressing the mute button? Tried on different App/S. Mute sync or mute not working? 
207072 	SDW 5066, iPhone 12, Connection being lost and auto reconnection no longer working 	Ismael Zakaria 	Fragment Troubleshooting, Product Model Mismatch 	Should've suggested changing the call audio routing setting/reset/repair before asking to test with a different android phone. SDW 60 or SDW 5066? 
206301 	ADAPT 560, Samsung Galaxy, Intermittent disconnections 	AJ Hurry 	Ok 	Should've also asked to test with a different device. 

Best regards, 
Pravesh Singh