Subject: Wrong replacement sent
From: Pravesh Singh <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Fri, 4 Mar 2022 10:09:27 -0700 (MST)

Hi Pritish, 

I request you to please review ticket #206148. The customer doesn't have any EPOS/Sennheiser headset and she contacted us reporting an issue with the 9*D 10 USB headset and we decided to proceed with the replacement. The user shared the invoice for the POLY headset, AJ requested the RMA and Ross approved it. I don't think anyone checked the invoice. The customer returned the Poly headsets and we released the replacement. 

Now customer has 9*D 10 USB headset, please advise on how to proceed further. The inbound call received- 207625 

Best regards, 
Pravesh Singh