Subject: Re: Delayed response from Level 2
From: Pritish Nandi <[email-masked]>
To: Pravesh Singh <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Mon, 28 Feb 2022 20:43:54 -0700 (MST)

Thank you for highlighting this Pravesh, 

I have escalated this to Sara/Heta. 

Regards, 
Pritish 

From: "Pravesh Singh" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Tuesday, March 1, 2022 3:00:27 AM 
Subject: Delayed response from Level 2 

Hi Pritish, 

This is to inform you that the L2 team specially Hamed and Daisuke are assigning the ticket back to L1 after 5 to 6 SLA days. The end-users are calling us for an update and we have no update to share. Please review the following tickets and pass it on to someone who can advise L2 on this. 

Enterprise ticket numbers: 198493, 204365, 204315, 198493 & 203159 

204365 - The user requested a call back from the supervisor and Daisuke assigned it back with non-relevant troubleshooting steps. 

Best regards, 
Pravesh Singh