Subject: Audit Report - 02nd March 2022
From: Pravesh Singh <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Mon, 28 Feb 2022 16:54:14 -0700 (MST)

Hello Pritish, 

Please find the audit report for today. 

ID 	Subject 	Assignee 	Feedback 	Comment 
205398 	EPOS Gaming Suite, Windows, Software crashes every thirty minutes 	Shivangi Bhattacharya 	Basic Probing Missing 	Software version, PC information, and user's phone number. 
205546 	Adapt 260, Windows 10/YouTube, Videos paused by itself 	Ismael Zakaria 	Delayed Response, Basic Probing Missing 	The email was sent the next day. How frequent this issue occurs, age of the issue, cross-test, sound setting configuration. 
206247 	GSP 670, Low volume 	AJ Hurry 	OB call not attempted/notes missing, Basic Probing Missing 	Outbound call wasn't attempted, should've asked for the firmware and software. 
205768 	GSP 602, PC, Headset Arm fragmented 	Ritesh Kumar 	Ok 	No need to ask for the invoice, GE order. 
206143 	DW Pro 1, Yealink SIP-T54W, No call control 	Grace Boussi 	Case summary not clear 	connected with CEHS-DHSG, sending steps for EHS 40? Should've been mentioned in the summary if the user wasn't able to confirm the cable model. 
205647 	GSX 300, Device not detected in the Gaming-Suite 	Denisa Magda 	Ok 	)Should've added a few more probing questions like sound setting configuration, EGS services, and USB cable connection (USB hub or directly into the motherboard 
205666 	SDW 5065, Mobile, No Connection 	Bharat Bhattacharya 	Ok 	Notes added advising to close the ticket - general question. 
205632 	MB 660, PC, Not charging 	Rosette Modiri 	Wrong product selected, basic probing missing, OB call not attempted, Product information 	Should've asked to confirm the FW in the first email, MB 360 is selected in the LSH field. Need to inform that we will replace it with ADAPT 660. 
206029 	SDW 5013, Windows 10/SwixIT, No call control 	Sebastian Coldea 	Ok 	Should've advised configuring default softphone. 
206139 	Adapt 261, Macbook Pro, Unable to pair 	Bharat Bhushan 	Ok 	- 
206043 	MB PRO 1 UC, Microsoft Teams, No Call Control 	Adelina Paula Bartes 	Product information 	BTD 800 is included in UC ML, 1x stereo 1x hands-free profile - connected using internal BT. However, correct steps were shared. 
205783 	SDW 5036, PC/Zip Gate, Accessory enquiry 	Sven Thiele 	Product information, Cross-testing 	Should've suggested purchasing USB A to USB C adapter. Sent EC V 4.6 screenshot. 
205526 	Gaming Suite, Firmware update fails 	Josie Lau 	Ok 	- 

Link: https://1drv.ms/x/s!An5OGB1fQXMqhCdhXTYP-uF6pg9i?e=Yz2kzi 

Best regards, 
Pravesh Singh