Subject: Audit Report - 25th Feb 2022
From: Pravesh Singh <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Fri, 25 Feb 2022 16:55:20 -0700 (MST)

Hello Pritish, 

Here is the audit report for today. 

@Ashish - do we have any support number for Sound Korea? I was unable to find it on the contact us page but when we run the "email sign" macro it's coming up with a phone number. I'm not sure if we should share this phone number with the customers or not. 

ID 	Subject 	Assignee 	Comment 
205922 	SDW 5016, Avaya J179, Intermittent disconnections 	AJ Hurry 	Call duration: 45 min, we should've kept the reseller into the CC. 
205273 	MB Pro 2/BTD 800 USB, PC, Unable to connect Headset 	Ismael Zakaria 	Should've shared the pairing steps over the email and advised to call us if that doesn't help. 
204914 	GSP 370, EPOS Gaming Suite, Audio and microphone tabs greyed out 	Shivangi Bhattacharya 	Ok 
204668 	GSP 670, PC, Headset not detected in Gaming Suite 	Ritesh Kumar 	Email formatting 
205811 	D 10 USB, 6867i, No call control 	Grace Boussi 	Product Information: D 10 USB connected to Mitel 6867i via CEHS-DHSG?? Probing: didn't confirm the complete model of the phone 
205840 	BTD 800, PC, No Connection 	Bharat Bhattacharya 
	Issue understanding: didn't follow up with the issue and device model. Repeated questions: 
204873 	SDW 5063, PC, No sound A-side 	Rosette Modiri 	Incorrect product type selected in the LHS field, proposed solution filled out. 
205213 	MB 660 MS, MacOS, Firmware update 	Sebastian Coldea 	Incorrect product model selected on the LHS side didn't ask for the phone number. Didn't address the customer by his correct name. 
205563 	ADAPT 165 USB, PC, No sound from one of the speaker 	Bharat Bhushan 	OB call not attempted/notes missing 
205127 	DW Office, Product Information 	Adelina Paula Bartes 	Incorrect HS model selected in the LHS field 
205752 	GSX 300, Win10, Not detected in PC 	Josie Lau 	Case summary format not followed. Probing: LED status, Windows version, EGS version. 

Best regards, 
Pravesh Singh