Subject: RE: Reseller - MDM KOM (202099)
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, Pravesh Singh <[email-masked]>
Date: Thu, 24 Feb 2022 13:57:36 +0000

Hi Pritish,

Thank you for flagging. We will investigate.

Venlig hilsen / Best regards
Heta Nyrhinen (HNYR)
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
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From: Pritish Nandi <[email-masked]>
Sent: 24. februar 2022 12:59
To: Heta Nyrhinen (HNYR) <[email-masked]>
Cc: Josephine Veena Dorairaj (JVDO) <[email-masked]>; Pravesh Singh <[email-masked]>
Subject: Reseller - MDM KOM (202099)

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Hi Heta,

As discussed, PFB is the case where we have a request for RMA from reseller MDM KOM.

Ticket
Replacement Shipped
Tracking
Product
Invoice
Reseller
DOP
Faulty unit
202099
No
NA
GTW 270 Hybrid
Yes
MDM Kom
30/12/2021
NA
202097
Yes
NA
GTW 270 Hybrid
Yes
MDM Kom
07/01/2022
Not Requested
198523
Yes
1Z3W23160496759558
GTW 270 Hybrid
Yes
Vendita MDM Kom
27/12/2021
Received in HQ
193919
Yes
1Z3W23160498197278
GTW 270 Hybrid
Yes
MDM Kom
23/11/2021
Not Requested
178610
Yes
1Z3W23160499233637
GTW 270 Hybrid
Yes
MDM Kom
01/10/2021
Received in HQ

The actual ticket is 197079 where we have declined the warranty for the reseller because he acquired 40 pieces of GTW 270 via a private person and 30 out of them were not connecting or charging.

Regards,
Pritish Nandi