Subject: Daily Report - 21/02/2022
From: Pritish Nandi <[email-masked]>
To: deeksha <[email-masked]>, saurabh <[email-masked]>
Cc: ashish dabral <[email-masked]>, Pravesh Singh <[email-masked]>
Date: Tue, 22 Feb 2022 01:21:36 -0700 (MST)

Hi All, 

PFB the daily report. 

I have already spoken to the individuals with a high number of Open tickets and advised them to complete all open tickets by EOD. 

I have asked Ritesh to stay back and get the tickets completed. 

@Pravesh - Can you send me a report for open tickets for each individual at 10.00 PM Today. And do check if Ritesh is not leaving without completing his open tickets. 

21/02/2022 																											
		Today's Queue 		Yesterday's Productivity 	CSAT (Monthly) 	Review (Pritish) 
Agents 	Hold Tickets 	Open Tickets 	Pending Tickets 	Total Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance 	Score 	Surveys 	RMA And Tech Questions 	Public Comment 	Internal Comment 	Contact Added 	Escalations 	Agenda For Today 
Josie Lau 	0 	15 	45 	60 	60 	46 	26 	8 	19 			94 	01:07:07 	04:11:27 	01:21:33 	00:02:57 	02:28:42 	09:11:46 	P 	4.17 	12 	103 	1 	102 	0 	0 	NA 
Bharat Bhattacharya 	0 	4 	52 	56 	39 	14 	10 	16 	1 			65 	00:46:08 	05:23:23 	01:03:15 	00:00:00 	01:57:30 	09:10:16 	P 	3.63 	19 
Shivangi Bhattacharya 	0 	7 	50 	57 	62 	12 	4 	7 	6 	1 	0:09:00 	74 	00:28:09 	07:48:42 	01:29:13 	00:00:01 	00:39:44 	10:25:49 	P 	3.07 	15 
Grace Boussi 	0 	30 	26 	56 	35 	15 	8 	13 	3 			56 	00:40:34 	05:30:13 	01:17:03 	00:00:00 	01:51:12 	09:19:02 	P 	4.80 	10 
Denisa Magda 	0 	20 	22 	42 	18 	5 	2 	7 	0 	1 	0:14:00 	28 	00:29:27 	04:54:46 	00:10:57 	00:00:00 	00:31:40 	06:06:50 	P 	3.90 	10 
Ismael Zakaria 	0 	19 	28 	47 	47 	15 	7 	11 	2 			65 	00:33:43 	05:09:03 	02:25:05 	00:00:00 	00:52:10 	09:00:01 	P 	4.78 	9 
Rosette Modiri 	0 	15 	45 	60 	31 	7 	5 	10 	4 	1 	0:06:00 	47 	00:16:41 	05:39:10 	02:07:56 	00:00:02 	00:54:57 	08:58:46 	P 	4.40 	10 
Adelina Paula Bartes 	0 	9 	32 	41 	26 	7 	8 	20 	3 	1 	0:25:00 	55 	01:20:25 	04:49:24 	02:21:00 	00:00:09 	01:52:33 	10:23:31 	P 	3.94 	16 
Sebastian Coldea 	0 	5 	42 	47 	32 	11 	8 	8 	0 			48 	00:24:21 	06:08:05 	01:10:20 	00:00:00 	01:12:30 	08:55:16 	P 	4.11 	18 
Sven Thiele 	0 	13 	34 	47 	27 	9 	5 	8 	2 			40 	00:23:09 	06:09:36 	02:06:55 	00:00:00 	00:51:18 	09:30:58 	P 	3.75 	24 
Ritesh Kumar 	0 	36 	22 	58 	31 	4 	2 	10 	9 			43 	00:56:47 	07:32:16 	01:26:27 	00:00:00 	01:11:12 	11:06:42 	P 	3.14 	7 
AJ Hurry 	0 	32 	25 	57 								0 							A 	4.47 	17 
Bharat Bhushan 	0 	34 	14 	48 								0 							A 	4.75 	12 
Pravesh Singh 	0 	3 	20 	23 	24 	16 	6 	9 	0 	2 	0:08:00 	41 	00:16:35 	05:28:35 	01:11:56 	00:00:00 	01:18:10 	08:15:16 	P 	4.42 	12 
Aparna Jain 	0 	73 	203 	276 	68 	29 	0 	6 	3 			74 	00:08:50 	00:00:00 	05:15:41 	00:00:00 	00:18:07 	05:42:38 	P 	4.42 	74 
Daniele Castiglioni 	16 	61 	172 	249 	54 	28 						54 							P 	4.35 	57 

Regards, 
Pritish Nandi