Subject: Audit report, 18th Feb 2022
From: Pravesh Singh <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Fri, 18 Feb 2022 15:50:37 -0700 (MST)

Hello Pritish, 

Please find the audit report for today. And, there are a few tickets (201892, 202181, 197882 & 201538) in the Ismael queue where the customer has responded to the email on Wed/Fri and since then we didn't contact them back. Also, there are 15 SLA breach tickets in this queue. 

ID 	Subject 	Assignee 	Comment 
203488 	GSX 300, Win11, Compatibility guidance 	Josie Lau 	Case summary format not followed. Issue understanding: EGS not compatible with Windows 11, re-install driver?? Information: didn't inform the user about the release date of EGS 1.9 when following up. Notes added 
203420 	GSX 300, Intermittent no sound 	Bharat Bhushan 	Ok 
203862 	MB Pro 1, Mac, Mute Automatically 	Rosette Modiri 	Ritesh should've transferred the call immediately (XFER made after 5 min). Comprehension: the agent has a hard time understanding the CX. Notes not clear: connection type (inbuilt BTD). Put the customer on hold three times throughout the call. Whatsapp on desk phone? Repeated questions, after hold: YES HELLO? Attention to details: number of product is 2 not 1. 
203965 	Gaming Suite, Source file not found 	Bharat Bhattacharya 	LHS field not added 
203859 	H6 PRO, PC, No Sound A-Side 	Denisa Magda 	Ok, notes added suggesting next step 
204274 	DW Office Phone, Unify CP400, Echo A side 	Grace Boussi 	Probing questions missing: cable model, mic dial, DIP switch?? Incorrect HS model selected in the LHS field. 
203634 	GSX 1200 PRO/Gaming Suite, Windows 11, Gaming Suite not detecting device 	Ritesh Kumar 	Should've shared the steps on how to change the sample and bit rate. Phone number not requested. 
204064 	DW Pro 1, Avaya softphone, No call control 	Shivangi Bhattacharya 	OB call not attempted, didn't confirm the environment details (softphone model). 
204533 	GSP 370, Windows 10, Not detected on the gaming suite 	Ismael Zakaria 	IB Call: no action taken, ticket was left in the open queue. 
203779 	EPOS Connect mobile app feedback 	AJ Hurry 	Ok 

Link: https://1drv.ms/x/s!An5OGB1fQXMqhCdhXTYP-uF6pg9i?e=ewtGvh 
Best regards, 
Pravesh Singh