Subject: New ticket's aren't being opened
From: Pravesh Singh <[email-masked]>
To: hnyr <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, Ashish Dabral <[email-masked]>, jvdo <[email-masked]>
Date: Mon, 14 Feb 2022 09:54:33 -0700 (MST)

Hello Heta, 

Since we have blocked the user's email associated with the +1 860-577-9148, Zendesk isn't creating a new ticket if there is an incoming call from this number. I'm guessing, we might have also blocked this phone number as well. Could you please check this once? 

Best regards, 
Pravesh Singh