Subject: RE: Incorrect email being captured.
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Pravesh Singh <[email-masked]>
Cc: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, Pritish Nandi <[email-masked]>, Saurabh Dadu <[email-masked]>, deeksha <[email-masked]>, "Sara Aknooni (SRAK)" <[email-masked]>
Date: Thu, 10 Feb 2022 06:59:24 +0000

Hi Pravesh,

Thank you for notifying, we are investigating this. Please remember to call your supervisor immediately when you detect a data breach.

Venlig hilsen / Best regards
Heta Nyrhinen (HNYR)
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://www.eposaudio.com/en/dk/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw>
eposaudio.com<https://www.eposaudio.com/> · Follow us here
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From: Pravesh Singh <[email-masked]>
Sent: 9. februar 2022 21:17
To: Heta Nyrhinen (HNYR) <[email-masked]>
Cc: Josephine Veena Dorairaj (JVDO) <[email-masked]>; Pritish Nandi <[email-masked]>
Subject: Incorrect email being captured.

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Hello Heta,

Whenever we receive a call from a routing number (+18605779148), Zendesk automatically captures one of the user's email and he is getting the feedback emails very frequently. I am guessing that someone has added his email into the Zendesk account under this phone number.

The customer has replied to one of the tickets requesting to stop sending emails to him. Could you please review this ticket #201626 and remove the user's email? I wanted to make sure that this will be the right step to take in this case.

Best regards,
Pravesh Singh