Subject: Re: Support in Hindi
From: Pritish Nandi <[email-masked]>
To: Pravesh Singh <[email-masked]>
Cc: deeksha <[email-masked]>
Date: Wed, 9 Feb 2022 23:56:33 -0700 (MST)

Hi Pravesh, 

We can use the language if we know it but with a disclaimer and only when the customer is not able to speak the language. 

Regards, 
Pritish 

From: "Pravesh Singh" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Thursday, February 10, 2022 2:18:23 AM 
Subject: Support in Hindi 

Hello Pritish, 

Josephine audited one of Taha's calls where the customer was unable to understand English and the agent decided to continue in English. She pinged me today referring to that ticket number and asked that we can switch to Hindi if the customer is unable to understand English. And, in this call, the agent should've transferred the call to someone who speaks Hindi or could've informed that we don't officially support Hindi but we can check if a call back is possible. 

She has advised that we can go ahead and support the customer in Hindi if he isn't able to understand. For your reference, the ticket number is [ https://eposaudio.zendesk.com/agent/tickets/201846 | 201846 ] . 

Can you please review this and get a confirmation (if required) if we can support the customers in Hindi if they aren't comfortable in English? 

Best regards, 
Pravesh Singh