Subject: Support in Hindi
From: Pravesh Singh <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: deeksha <[email-masked]>
Date: Wed, 9 Feb 2022 13:48:23 -0700 (MST)

Hello Pritish, 

Josephine audited one of Taha's calls where the customer was unable to understand English and the agent decided to continue in English. She pinged me today referring to that ticket number and asked that we can switch to Hindi if the customer is unable to understand English. And, in this call, the agent should've transferred the call to someone who speaks Hindi or could've informed that we don't officially support Hindi but we can check if a call back is possible. 

She has advised that we can go ahead and support the customer in Hindi if he isn't able to understand. For your reference, the ticket number is [ https://eposaudio.zendesk.com/agent/tickets/201846 | 201846 ] . 

Can you please review this and get a confirmation (if required) if we can support the customers in Hindi if they aren't comfortable in English? 

Best regards, 
Pravesh Singh