Subject: Incorrect email being captured.
From: Pravesh Singh <[email-masked]>
To: hnyr <[email-masked]>
Cc: jvdo <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Wed, 9 Feb 2022 13:16:38 -0700 (MST)

Hello Heta, 

Whenever we receive a call from a routing number (+18605779148), Zendesk automatically captures one of the user's email and he is getting the feedback emails very frequently. I am guessing that someone has added his email into the Zendesk account under this phone number. 

The customer has replied to one of the tickets requesting to stop sending emails to him. Could you please review this ticket #201626 and remove the user's email? I wanted to make sure that this will be the right step to take in this case. 

Best regards, 
Pravesh Singh