Subject: Audit report - 03rd of Feb 2022
From: Pravesh Singh <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Thu, 3 Feb 2022 08:42:43 -0700 (MST)

Hello Pritish, 

Please find the audit report for today. I was unable to audit more tickets today as we had a high RMA queue, I apologize. 

ID 	Subject 	Assignee 	Comment 	
200555 	New ticket from +18605779148 	Rosette Modiri 	IB call, no action taken, contact details not updated. Confirmed the issue/query three times, long hold, didn't understand the setup (TP audio mixer), and agreed to troubleshoot. 	
200689 	H6Pro-Closed, PC, Product Information 	Bharat Bhattacharya 	Contact details not added, no email sent to the customer and escalated to webstore. Should've asked for the picture of the HS. 	
199386 	GSP 670, PC, Earcups/Earpads disfigurement 	Taha Amir 	Ok 	
199535 	GSP 670, Win , No Sound B-side 	Shivangi Bhattacharya 	OB call not attempted/notes missing 	
198593 	GSP 670, PC, Dongle overheating 	AJ Hurry 	Ok 	
199243 	PC 8 USB, Headset cable defragmented 	Ritesh Kumar 	OB call not attempted/notes missing, case summary format not followed, asked for the invoice without prior approval. 	
199408 	Impact SC 665, PC, No sound B-side 	Bharat Bhattacharya 	Subject line: incorrect HS type, environment not confirmed. Probing: TRS firmly seated in CTRL unit?? 	
199339 	GSP 670, PC, Lift to Mute Not Working 	Md. Modassir Hassan 	Didn't understand the issue and incorrect issue type selected. 	
199514 	GSP 370, Win 11, Microphone not working 	Bharat Bhushan 	Case summary format not followed, OB call not attempted. Probing: mic properties, FW version cross-test?? 	

Link: https://1drv.ms/x/s!An5OGB1fQXMqhCdhXTYP-uF6pg9i?e=pjHewH 

Best regards, 
Pravesh Singh