Subject: Daily Report -02/02/2022
From: Pritish Nandi <[email-masked]>
To: saurabh <[email-masked]>, deeksha <[email-masked]>
Cc: ashish dabral <[email-masked]>, Pravesh Singh <[email-masked]>
Date: Thu, 3 Feb 2022 00:18:49 -0700 (MST)

Hi All, 

PFB the daily report for yesterday. 

Hi @Saurabh Sir - We need at least 2 more agents in Nightshift. The call flow has increased and also Modassir's last day would be on Friday. So from Monday we need 1 person as a replacement for Modassir and one extra. 
If you look at productivity highlighted for night Shift agents it is crossing 100 Mark. 

02/01/2022 																										
		Today's Queue 	Yesterday's Productivity 	CSAT (Monthly) 	Review (Pritish) 
Agents 	Hold Tickets 	Open Tickets 	Pending Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance 	Score 	Surveys 	RMA And Tech Questions 	Public Comment 	Internal Comment 	Contact Added 	Escalations 	Agenda For Today 
Josie Lau 	0 	53 	1 								0 							A 			26 	0 	26 	0 	0 	Training 
Bharat Bhattacharya 	0 	8 	42 	29 	10 	4 	8 	2 	1 	0:17:00 	42 	00:25:49 	06:25:37 	01:34:14 	00:00:00 	00:48:08 	09:13:48 	P 	3.50 	2 
Shivangi Bhattacharya 	0 	6 	41 	34 	13 	3 	8 	3 	1 	0:11:00 	46 	00:13:46 	06:40:18 	01:20:07 	00:00:00 	00:43:11 	08:57:22 	P 		
Grace Boussi 	0 	38 	18 	26 	5 	7 	8 	3 	2 	0:48:00 	43 	01:25:24 	04:57:17 	01:34:59 	00:00:04 	01:09:38 	09:07:22 	P 		
Denisa Magda 	0 	20 	16 	23 	9 	2 	8 	1 			33 	00:23:58 	04:17:56 	01:04:04 	00:00:00 	00:34:18 	06:20:16 	P 	3.00 	1 
Ismael Zakaria 	0 	32 	18 	29 	12 	4 	15 	1 	3 	0:19:00 	51 	00:53:57 	03:27:55 	03:23:53 	00:00:00 	01:10:09 	08:55:54 	P 	5.00 	1 
Rosette Modiri 	0 	32 	26 	57 	29 	12 	18 	10 	1 	0:15:00 	88 	00:34:31 	04:53:16 	01:59:58 	00:00:00 	02:07:15 	09:35:00 	P 	5.00 	1 
Taha Amir 	0 	25 	23 	24 	12 	7 	12 	1 	2 	0:41:00 	45 	00:17:11 	05:56:39 	02:16:09 	00:00:00 	00:55:08 	09:25:07 	P 	2.33 	3 
Adelina Paula Bartes 	0 	19 	25 	25 	7 	4 	17 	4 			46 	02:44:57 	03:10:46 	02:40:14 	00:00:11 	01:40:56 	10:17:04 	P 	4.00 	2 
Sebastian Coldea 	0 	10 	31 	26 	13 	8 	4 	2 	3 	0:40:00 	41 	00:38:13 	05:54:49 	01:40:11 	00:00:00 	00:44:36 	08:57:49 	P 	5.00 	2 
Sven Thiele 	0 	20 	28 	18 	9 	12 	11 	3 			41 	00:46:21 	05:24:43 	01:37:49 	00:00:00 	01:31:50 	09:20:43 	P 	4.33 	3 
Ritesh Kumar 	0 	35 	21 	32 	2 	1 	9 	14 			42 	00:50:56 	06:26:01 	00:52:50 	00:02:52 	00:42:30 	08:55:09 	P 	4.00 	1 
AJ Hurry 	0 	6 	42 	82 	31 	8 	18 	1 	5 	0:12:00 	113 	03:05:08 	04:32:49 	01:00:35 	00:00:00 	01:35:56 	10:14:28 	P 	3.75 	4 
Bharat Bhushan 	0 	13 	34 	38 	10 	8 	11 	0 	1 	0:19:00 	58 	00:26:18 	07:00:28 	01:03:03 	00:00:37 	01:29:09 	09:59:35 	P 	4.50 	2 
Md. Modassir Hassan 	0 	17 	38 	88 	11 	3 	26 	2 	2 	0:22:00 	119 	00:48:58 	01:39:17 	05:56:24 	00:00:00 	01:02:36 	09:27:15 	P 	5.00 	3 
Pravesh Singh 	0 	3 	5 	3 	4 	0 	2 	0 			5 	00:02:08 	00:00:00 	04:15:46 	00:00:00 	00:01:52 	04:19:46 	P 		
Aparna Jain 	0 	47 	173 	83 	46 						83 							P 	4.88 	8 
Daniele Castiglioni 	11 	54 	167 	60 	48 	0 	1 	0 			61 	00:00:22 	00:00:00 	00:39:57 	00:00:00 	00:01:15 	00:41:34 	P 	4.00 	1 

Hi @Saurabh Sir - We need at least 2 more agents in Nightshift. The call flow has increased and also Modassir last day would be on Friday. So from Monday we need 1 person as a replacement for Modassir and one extra. 

Regards, 
Pritish Nandi