Subject: Audit report - 01st of Feb 2022
From: Pravesh Singh <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Tue, 1 Feb 2022 08:46:33 -0700 (MST)

Hello Pritish, 

Please find the audit report for today. I have also listened a few calls of Ritesh and added into the report. 

ID 	Subject 	Assignee 	Comment 
199957 	GSP 500, PC, Cracked headband 	AJ Hurry 	Asked for the Invoice, this isn't a first case, Why user sends an email if he is on the support page/we can get the user's email? Agent kind of assured that we will replace it. 
199395 	GSP 370, PC, Dongle not working 	AJ Hurry 	Product information: GSP 370, test with a Phone?? Probing questions: dongle being recognized (Windows), LED status?? 
199513 	IMPACT DW Pro 2 HS, Gigaset CL660A Duo, Noise A side 	Ismael Zakaria 	Proposed solution added, didn't ask for the phone number, EPOS Support number not shared. Incorrect product type selected in the LHS field should've been clarified what settings needs to be checked. 
199295 	SDW 5064, Short Battery life 	Ismael Zakaria 	Case summary format not followed, EPOS Support number not shared. Fragment troubleshooting: Reset, FW version: should've shared the steps. 
199583 	ADAPT 560, PS4, Compatibility Guidance 	Taha Amir 	Case summary format not followed, EPOS Support number not shared. 
199538 	IMPACT MB Pro 1, PC, Product Information 	Taha Amir 	Incorrect product type selected in the LHS field, case summary format not followed. Issue understanding: didn't understand the issue and shared irrelevant details. 
199034 	D10 USB ML, PC, Headset not working 	Grace Boussi 	Phone number not added in the case summary, product model mismatch. Four consecutive OB calls within the 3 min? 

199769 	D 10 Phone, Alcatel-Lucent 8039s, No call control 	Grace Boussi 	Ok 
199822 	Adapt 360, PC, Poor audio A-side 	Bharat Bhattacharya 	Ok 
199836 	EPOS ADAPT 260, PC, Unable to set sidetone 	Bharat Bhattacharya 	OB call not attempted/notes missing. Environment details not added in the subject line and LHS field. 
199159 	ADAPT 260, Background Drumming Noise 	Md. Modassir Hassan 	Ok 
198736 	D10 USB ML, Teams, Cuts In and Out 	Md. Modassir Hassan 	Ok 
199467 	Adapt 660, PC, Music Keeps Pausing every 5 seconds 	Rosette Modiri 	Didn't confirm the FW version and probing questions missing. Should've confirmed the phone number. 
198825 	HD 450 BT, Want a refund 	Rosette Modiri 	IB call on 27th Jan, no email sent/OB call attempted. Next plan of action missing. 
199785 	GSX 300, Driver error 	Bharat Bhushan 	OB call not attempted/notes missing. Environment details not added in the subject line, issue type mismatch, and case summary format not followed. 
199788 	IMPACT SC 60, PC, Headset is not connecting 	Ritesh Kumar 	Call duration: 443 - Didn't transfer the call, attention to details (had to confirm email and phone number multiple times). Asked for the contact details before confirming the HS model or issue type. 
197671 	PC 8 USB, PC, No Sound B-Side 	Ritesh Kumar 	Call duration: 909 - Repeating the same thing what customer said give me a min, something is SLOW?? The incorrect name and issue type (subject line) was captured. Asked for the second phone number, confirming the details over and over again. Performed troubleshooting over the call. Attention to detail: very poor, Irrelevant details shared. 

Link: https://1drv.ms/x/s!An5OGB1fQXMqhCdhXTYP-uF6pg9i?e=zlgvC4 

Best regards, 
Pravesh Singh