Subject: Re: Long Calls - Ritesh
From: Pravesh Singh <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: abhishek kumar <[email-masked]>, saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Tue, 1 Feb 2022 05:12:53 -0700 (MST)

Hello Pritish, 

This is noted, I will audit a few calls and share the report. 

Best regards, 
Pravesh Singh 

From: "Pritish Nandi" <[email-masked]> 
To: "abhishek kumar" <[email-masked]>, "Pravesh Singh" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Tuesday, February 1, 2022 5:39:28 PM 
Subject: Long Calls - Ritesh 

Hi Abhishek and Pravesh, 

Could you please let me know some findings on Ritesh's long calls. He is the only one in the team who has an average AHT of 00:14:50 mins where in everybody else is below 00:11:00 mins. 

Also, he has only picked up 24 calls for the month which is very less. Let me know your findings so that I can speak to him. 

Regards, 
Pritish Nandi