Subject: Long Calls - Ritesh
From: Pritish Nandi <[email-masked]>
To: abhishek kumar <[email-masked]>, Pravesh Singh <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Tue, 1 Feb 2022 05:09:28 -0700 (MST)

Hi Abhishek and Pravesh, 

Could you please let me know some findings on Ritesh's long calls. He is the only one in the team who has an average AHT of 00:14:50 mins where in everybody else is below 00:11:00 mins. 

Also, he has only picked up 24 calls for the month which is very less. Let me know your findings so that I can speak to him. 

Regards, 
Pritish Nandi