Subject: Audit Report - 28th Jan 2022
From: Pravesh Singh <[email-masked]>
To: abhishek kumar <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Fri, 28 Jan 2022 08:48:02 -0700 (MST)

Hello Abhishek, 

Here is the audit report for today. 

ID 	Subject 	Assignee 	Comment 
198872 	GSP 300, No Sound B-Side 	Adelina Bartes 	OB call not attempted, case summary format not followed. Product information: GSP 300, test on a USB port?? 
198552 	GSP 601,PC,Mic records system audio 	Ritesh Kumar 	Called the user three times within the 5 hours, issue description not clear. Called the user three times within the 5 hours, issue description was not clear. Second OB notes: issue resolved, again called the customer?? 
199255 	GSP 600, Ear pad torn 	Josie Lau 	Ok 
199218 	GSP 301, PC, No sound right A side 	Josie Lau 	No plan of action, we will review and get back?? 
199201 	GSX 1000, Win10, Product information 	Josie Lau 	Ok 
199188 	GSP 300, PC, No connection 	Josie Lau 	Ok 
198721 	MB Pro 2 UC ML, PC, No connection via USB 	Shivangi Bhattacharya 	Issue description not clear/mismatch 
198642 	SD Pro 2 ML, PC, Microphone is Missing 	Bharat Bhattacharya 	Subject line: Microphone missing?? NATO call list not followed 
199169 	SDW 5036, PC, Poor audio A-side 	Bharat Bhattacharya 	Product information: SDW 5036 doesn't come up with an SDW D1 dongle. Incorrect contact details were added to the case summary. NATO call list not followed. Key account: POP?? Making tik-tik sound?? 
198820 	Adapt 260, PC, Poor audio B-side 	Bharat Bhattacharya 	Ok 
198644 	MB 660, PC, Update fails 	Taha Amir 	Case summary format not followed, issue description not summarized. Subject line: fails, didn't ask to confirm the phone number and country name. 
199007 	SDW 5035 EU, PC, Mute button does not function 	Taha Amir 	Wrong product type selected, it's an SDW 5036. Basic probing questions: which mute button, environment details, issue clarification (doesn't mute or synchronize). Microphone path?? 
198572 	MB Pro 2, Win 10, Headset needs to be repaired after restarting the PC 	Bharat Bhushan 	Ok 
198176 	SDW 5 BS, Unable to download EC 	Rosette Modiri 	Environment details missing, product model incorrect/mismatch in the LHS field. 
198540 	SP 20, Samsung 21 Ultra, Distortion on calls 	AJ Hurry 	Probing question: cross-testing (laptop or different phone), cable connection. The caller mentioned video call, should've confirmed the app and if the issue occurs over general call. 
198519 	SD Pro 1, PC, Battery draining quickly 	AJ Hurry 	Ok 
198049 	SDW 5036, Yealink SIP T54W / EHS 40, How to connect 	Ismael Zakaria 	OB call not attempted/notes missing 

Link: https://1drv.ms/x/s!An5OGB1fQXMqhCdhXTYP-uF6pg9i?e=SBF5fy 

Best regards, 
Pravesh Singh