Subject: Daily Report - 26/1/2022
From: Pritish Nandi <[email-masked]>
To: Sebastian <[email-masked]>, Arjun Hurry <[email-masked]>, Bharat Bhattacharya <[email-masked]>, Bharat Bhushan <[email-masked]>, "Denisa Alexandra . Magda" <[email-masked]>, "GRACE ODETTE. BOUSSI" <[email-masked]>, Ismail Lsm <[email-masked]>, Josie Lau <[email-masked]>, "Md Modassir Hassan" <[email-masked]>, "Pravesh Singh" <[email-masked]>, Rosette Modiri <[email-masked]>, "Shivangi Bhattacharya " <[email-masked]>, Taha Amir <[email-masked]>,
Date: Wed, 26 Jan 2022 23:21:10 -0700 (MST)

@sven - why your login for yesterday is short? 

26/01/2022 																										
		Today's Queue 	Yesterday's Productivity 	CSAT (Monthly) 	Review (Pritish) 
Agents 	Hold Tickets 	Open Tickets 	Pending Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance 	Score 	Surveys 	RMA And Tech Questions 	Public Comment 	Internal Comment 	Contact Added 	Escalations 	Agenda For Today 
Josie Lau 	0 	13 	40 	41 	16 	16 	12 	8 	1 	0:06:00 	70 	00:44:26 	06:07:07 	00:51:43 	00:07:19 	01:18:13 	09:08:48 	P 	4.56 	18 	73 	2 	71 	6 	0 	Training 
Bharat Bhattacharya 	0 	9 	35 	42 	12 	4 	11 	3 			57 	00:12:49 	07:14:29 	01:16:20 	00:00:00 	00:35:53 	09:19:31 	P 	3.32 	19 
Shivangi Bhattacharya 	0 	6 	34 	58 	10 	0 	9 	5 	3 	0:17:00 	70 	00:08:09 	07:34:44 	01:03:19 	00:00:00 	00:13:00 	08:59:12 	P 	3.82 	11 
Grace Boussi 	0 	31 	23 	31 	6 	4 	7 	3 	1 	0:09:00 	43 	00:28:48 	06:35:56 	01:28:43 	00:01:15 	00:35:04 	09:09:46 	P 	4.43 	14 
Denisa Magda 	0 	21 	14 	11 	4 	5 	4 	0 	1 	0:09:00 	21 	00:23:44 	03:28:06 	00:06:58 	00:00:00 	01:09:25 	05:08:13 	P 	3.40 	5 
Ismael Zakaria 	0 	26 	23 	31 	9 	1 	10 	2 	4 	0:11:00 	46 	00:13:41 	04:52:22 	03:14:30 	00:00:00 	00:50:37 	09:11:10 	P 	3.85 	13 
Rosette Modiri 	0 	28 	26 	51 	18 	10 	12 	8 	2 	0:16:00 	75 	00:18:54 	04:57:48 	02:10:38 	00:00:00 	02:03:18 	09:30:38 	P 	3.64 	11 
Taha Amir 	0 	28 	21 	29 	4 	2 	4 	0 	5 	0:19:00 	40 	00:06:35 	04:37:42 	02:48:52 	00:00:00 	01:29:20 	09:02:29 	P 	4.33 	6 
Adelina Paula Bartes 	0 	12 	24 	30 	15 	4 	16 	5 	1 	0:11:00 	51 	03:39:28 	03:04:34 	01:03:09 	00:00:45 	01:41:28 	09:29:24 	P 	3.82 	22 
Sebastian Coldea 	0 	14 	32 	29 	11 	7 	6 	3 	3 	0:31:00 	45 	01:13:03 	04:48:42 	01:32:04 	00:00:00 	01:29:10 	09:02:59 	P 	4.56 	9 
Sven Thiele 	0 	24 	22 	22 	11 	10 	7 	1 			39 	01:00:07 	03:12:51 	02:10:09 	00:00:41 	01:51:24 	08:15:12 	P 	4.23 	22 
Ritesh Kumar 	0 	32 	16 	19 	3 	0 	8 	2 			27 	00:24:06 	00:00:00 	07:40:25 	00:07:08 	00:51:09 	09:02:48 	P 	3.60 	15 
AJ Hurry 	0 	3 	45 	80 	28 	6 	10 	0 	4 	0:11:00 	100 	01:04:30 	06:21:36 	01:43:02 	00:00:03 	00:58:56 	10:08:07 	P 	4.60 	10 
Bharat Bhushan 	0 	17 	32 	29 	4 	1 	0 	1 			30 	00:06:29 	08:34:45 	01:09:17 	00:00:02 	00:05:44 	09:56:17 	P 	3.83 	12 
Md. Modassir Hassan 	0 	14 	37 	57 	17 	5 	19 	1 	2 	0:19:00 	83 	01:14:29 	02:04:14 	05:01:46 	00:00:00 	00:59:28 	09:19:57 	P 	4.22 	9 
Pravesh Singh 	0 	2 	11 	5 	3 	0 	1 	1 			6 	00:01:01 	00:00:00 	06:29:18 	00:00:00 	00:01:37 	06:31:56 	P 	5.00 	4 
Aparna Jain 	0 	66 	153 	43 	28 						43 							P 	4.45 	66 
Daniele Castiglioni 	21 	93 	144 	62 	51 	0 	1 	0 			63 							P 	4.47 	58 

Regards, 
Pritish Nandi