Subject: Audit report - 26th Jan 2022
From: Pravesh Singh <[email-masked]>
To: abhishek kumar <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Wed, 26 Jan 2022 09:03:56 -0700 (MST)

Hi Abhishek, 

Here is the audit report for today. 

ID 	Subject 	Assignee 	Comment 
198569 	Missed Chat with n 	Bharat Bhattacharya 	Missed chat in APAC shift (user was active only for a min), the email seems to be invalid. Notes added suggesting to close the ticket after one follow-up. 
197438 	IMPACT SD Pro 1 ML - US, No sound on mic 	AJ Hurry 	Should've shared the link/steps on how to check/update the FW. Didn't ask for the phone number in the second response. We could've investigated the environment and connection type. 
197822 	SC 268, Gigaset DL500, What is the compatible cable 	Ismael Zakaria 	Ok 
197445 	Adapt 360, PC, Microphone not working 	Taha Amir 	Product information: check with the audio cable?? OB call not attempted on follow-up. 
197370 	ADAPT 160T USB, Windows, No sound B-side 	Shivangi Bhattacharya 	Should've asked to add the end user's email and called him directly. No explanation from Grace & Shivangi that how a duplicate ticket was closed in this ticket. 
198073 	GSP 600, PC, Ear pads Torn, Low audio on left side speaker 	Ritesh Kumar 	Incorrect subject line. Case summary: issue description not clear, TS and phone number steps not added. Grammatical errors and basic troubleshooting weren't followed but the agent added in the case summary (console cable). 
197319 	MB Pro 2, PC, Spare part 	Grace Boussi 	Issue description not clear, called the customer thrice no notes added and should've called the user to confirm if we can close the ticket rather than sending an email. 
196838 	PC 8 USB, MacBook Air, No Sound on B-Side 	Denisa Magda 	Ok 
198517 	MB Pro 1, PC, Unable to Update Firmware 	Md. Modassir Hassan 	Ok 
196639 	MB 660, PC, Battery Defect 	Rosette Modiri 	Subject line: "DEFECT" and phone number not added in the LHS field. 
195763 	MB 660 UC ML, Windows 10, Short battery life 	Sebastian Coldea 	Phone number not added in the LHS field, OB call not attempted and should've confirmed if we can close the ticket as we don't offer repair services. 
197612 	GSP 670, Trial headset request 	Bharat Bhushan 	Ok 
188542 	Adapt 230, PC, Not pairing 	Adelina Paula Bartes 	OB call not attempted, three follow-ups made. Issue understanding (HS not detected connected via BTD 800), again four follow-ups made. 
197716 	SDW 5036, Mobile phone/i-phone, No call control 	Sven Thiele 	Probing question: should've confirmed the led status on the BS to figure out whether the audio link opens or not before jumping into FW update and reset. 

Link: https://1drv.ms/x/s!An5OGB1fQXMqhCdhXTYP-uF6pg9i?e=683QFE 

Best regards, 
Pravesh Singh