Subject: Audit Report 25th Jan 2022
From: Pravesh Singh <[email-masked]>
To: abhishek kumar <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Tue, 25 Jan 2022 08:53:06 -0700 (MST)

Hi Abhishek, 

Here is the audit report for today. 

ID 	Subject 	Assignee 	Comment 
195720 	H6 Pro, PC, Buzzing Noise B-side when the cord is slightly moved 	Taha Amir 	Ok 
196491 	H6 Pro, PC/GSX 1000, Return Request 	Taha Amir 	Email formatting, didn't ask for the phone number and incorrect product type selected after checking the order status. 
197065 	MB 660, iPhone 8/ Win 10, Frequent intermittent disconnections 	Shivangi Bhattacharya 	The ticket should've been escalated to the country partner. 
196601 	GSP 670, Win 11, No sound 	Shivangi Bhattacharya 	LHS field was not added and no T/S was shared in the first response. 
197063 	SDW 5063, EPOS CONNECT, Firmware Update Fails 	Bharat Bhattacharya 	Subject line: "FAILS" and scripted troubleshooting. 
196997 	GSP 670, Steam Deck, Compatibility Guidance 	Bharat Bhattacharya 	OB call not attempted/notes missing and incorrect details shared in the first response. 
192070 	GSX 300, PC, No sound B side 	Josie Lau 	Aging Ticket (22nd Dec), issue description not clear, OB call not attempted, repeated question and fragment troubleshooting. 
198240 	GSP 350, Win10, Static noise A side 	Josie Lau 	No case summary, no probing questions were asked over the call, didn't share the link/steps to update/download the FW. 
197601 	GSP 370, PC, Audio changes from 7.1 to 2.0 	Bharat Bhushan 	OB call not attempted and EPOS Support number not shared. 
197623 	PC 8 USB, Win 10, No sound B-Side 	Bharat Bhushan 	Ok 

Link: https://1drv.ms/x/s!An5OGB1fQXMqhCdhXTYP-uF6pg9i?e=fgya1Y 

Best regards, 
Pravesh Singh