Subject: Audit report (24th Jan 2022)
From: Pravesh Singh <[email-masked]>
To: abhishek kumar <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Mon, 24 Jan 2022 09:01:48 -0700 (MST)

Hi Abhishek, 

Here is the audit report for today. 

ID 	Subject 	Assignee 	Comment 
195800 	MB 360, MS teams, Poor volume A-side 	Bharat Bhattacharya 	Should've advised on how to figure out the headset model. Issue understanding: Teams show that the speaker isn't working (ERROR). Sometimes speaker of the HS doesn't work?? Didn't ask for the contact details of the end-user. The shared screenshot is for the ADAPT 360, not MB 360. 
194055 	IMPACT SC 660 USB ML, PC, Earpads disfigurement 	Md. Modassir Hassan 	OB call not attempted, requested for the POP without prior approval, and three follow-ups were made. 
196631 	SD Pro 2, PC, Set up 	Rosette Modiri 	Call duration: 46 min?? Phone number not confirmed, put the call on hold (just give me a sec) for the next 3 min 14 sec without even confirming the exact issue. 
196221 	GSP 602, Mac, No Sound B-side 	Rosette Modiri 	Delayed response, the first email was sent on 18th Jan and since then didn't respond to the emails. 
195264 	SDW 5063, Windows 10, Noise a-side 	Sebastian Coldea 	Didn't ask to confirm the phone number, escalated to L2 for RMA approval without performing basic T/S or cross-testing, and LHS (Environment) field not added. 
196516 	GSP 670, Not charging 	Bharat Bhushan 	Didn't ask for the phone number/ OB call not attempted. Should've checked for the duplicate ticket. 
195744 	D 10 Phone - EU, Deskphone/Alcatel 4039, Not charging 	Adelina Bartes 	A new ticket shouldn't have been opened. Case summary: issue description not clear, phone number not added, and OB call not attempted on follow-ups. 
196243 	Game One, No sound left side 	Sven Thiele 	Didn't ask for the phone number. 
197651 	GSP 370, Win10, Not detected on PC 	Josie Lau 	Issue description not clear, basic probing questions missing, and fragment troubleshooting. 
197380 	PC 38X, Product Information 	Ritesh Kumar 	(12:42:54 PM), (01:03:19 PM) unnecessary details shared. The ticket should've been closed, no need to follow up. 

Link: https://1drv.ms/x/s!An5OGB1fQXMqhCdhXTYP-uF6pg9i?e=JOkYyZ 

Best regards, 
Pravesh Singh