Subject: Audit Report (21st Jan 2022)
From: Pravesh Singh <[email-masked]>
To: abhishek kumar <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Fri, 21 Jan 2022 08:54:53 -0700 (MST)

Hello Abhishek, 

Please find the attached audit report for today. 

ID 	Subject 	Assignee 	Comment 	
196197 	SDW 10 HS, Teams/Polycom, Static Noise 	Rosette Modiri 	Didn't confirm the HS, Deskphone, Cable and phone number, jumped directly into T/S (FW update & Reset). 	
193999 	Game One, PC, Poor audio left side 	Taha Amir 	Case summary: Issue description not clear, name not edited. Didn't ask for the phone number, third party (T/S) link shared and asked repeated questions. 	
194859 	GSP 370, PC, Battery doesn't hold charge 	AJ Hurry 	Ok 	
195170 	Game One, PC, No sound in left earcup 	Shivangi Bhattacharya 	OB call not attempted 	
195383 	MB660, PC, Device not charging 	Ismael Zakaria 	Ob call not attempted, didn't share the steps on how to update the firmware and recorded video?? 	
197656 	GSP 670, Win10, Lift to mute not working 	Josie Lau 	Issue description not clear, wrong issue type selected, and no probing question over the phone (today ticket). 	
197237 	GSP 670, PC, Product information 	Josie Lau 	Issue description not clear: can't distinguish the left side or right side?? Case summary not clear and email formatting. 	
196983 	GSX 300, PC, Unable to choose 24 bit 	Josie Lau 	Product knowledge: the sample and bit rate can't be changed. OB call not attempted and the device is working as designed still agent went for T/S rather than sharing correct information. 	
197252 	GSP 370, PC, No connection 	Josie Lau 	Fragment troubleshooting and EPOS Support number not shared. 	
195051 	Adapt Presence Grey Business, Not pairing 	Adelina Bartes 	OB call not attempted and could've asked for the end-user contact details. 	
196744 	MB Pro 1 UC ML, PC/Win 10, No audio B-side 	Sven Thiele 	OB call not attempted, probing questions missing, and should've shared the steps on how to pair the headset. 	

Link: https://1drv.ms/x/s!An5OGB1fQXMqhCdhXTYP-uF6pg9i?e=2JAqDT 

Best regards, 
Pravesh Singh