Subject: Re: Audit report (20th Jan 2022)
From: Abhishek Kumar <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>, Pravesh Singh <[email-masked]>
Date: Thu, 20 Jan 2022 08:18:48 -0700 (MST)

195635 	SDW 5036, Jabber and Teams, No call control 	AJ Hurry 	Wrong headset model captured (SDW 60 HS), incomplete info added in the ticket (SF V - added in the ticket). How silly of me - OK?? 
195982 	SD Pro 2, CISCO 8800, Poor Volume A-side 	Taha Amir 	Environment/HS details missing/not confirmed: SD Pro 2 & Phone model 8800 series - PERFECT?? Irrelevant questions: I just got this HS - Since when you are facing the issue?? Product knowledge: How manage volume level? THERE IS NO SUCH BUTTON?? Mic dial, DIP - no idea?? Put the customer on hold for the next 4 min without any explanation. Didn't address the ask question and jumped on the FW update. CX asked to send an email on how to update FW. NATO call list not followed. Lack of confidence throughout the entire call. 
195968 	SDW 5016, AVAYA 9408, No Connection 	Taha Amir 	Could be an incorrect HS model (SDW 60 HS). Put the call on hold for the next 07 min 27 sec without any explanation. DIP: 1, 2 up & rest down?? Not so clear on the issue and how does this HS works? HSL and BS?? Fragment T/S and again, lack of confidence. 
194220 	SC 665 USB, PC/Microsoft Lync, No sound B side 	Ismael Zakaria 	Fragment Troubleshooting - Mobile phone, mic privacy setting, and FW ver not verified and OB call note missing. Asked for the SN informing that we will check for the replacement. 
196121 	DW Pro 1 ML, Alcatel 8018, Compatibility 	Grace Boussi 	The agent is CC'D in the ticket. Should've checked OLD CG, inform the CX, and requested L2 to update the CG. OB call not attempted. 
195569 	IMPACT SC 635 USB, MAC, No Sound 	Md. Modassir Hassan 	Ok 
195576 	IMPACT SC 30 USB ML, PC, Faulty unit 	Bharat Bhattacharya 	Forwarded T/S without knowing the issue, didn't ask the reseller to share the end-user contact details. OB call not attempted on follow-up. 
196829 	SDW 5016, Desk Phone, Setup guidance. 	Bharat Bhattacharya 	Didn't confirm the phone and cable model. Asked for the recorded video of the setup?? Fragment troubleshooting, OB call not attempted and LHS field not added. 

From: "Pravesh Singh" <[email-masked]> 
To: "abhishek kumar" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]>, "deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Thursday, January 20, 2022 8:14:39 PM 
Subject: Audit report (20th Jan 2022) 

Hello Abhishek, 

Please find the attached audit report for today. 

Link: https://1drv.ms/x/s!An5OGB1fQXMqhCdhXTYP-uF6pg9i?e=TTNSER 

Best regards, 
Pravesh Singh