Subject: Re: Audit report - Joise Lau
From: Deeksha Dadu <[email-masked]>
To: "Pravesh Singh (LSM)" <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Cc: abhishek kumar <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Thu, 20 Jan 2022 08:19:58 +0000

Hi Pravesh,

Could you please send the sheet again, at my end it is not opening properly. Thanks

Regards,
Deeksha
________________________________
From: Pravesh Singh <[email-masked]>
Sent: Wednesday, January 19, 2022 8:47 PM
To: Pritish Nandi (LSM) <[email-masked]>
Cc: abhishek kumar <[email-masked]>; Deeksha Dadu <[email-masked]>; Saurabh Dadu <[email-masked]>
Subject: Audit report - Joise Lau

Hello Pritish,

As discussed, I've audited a few of Josie's tickets and I'm guessing that she has saved some troubleshooting steps and she is just forwarding it on every ticket regardless of the reported issue. And, the shared format of the case summary isn't being followed.

Best regards,
Pravesh Singh