Subject: 19th Ticket Reviews EPOS
From: Abhishek Kumar <[email-masked]>
To: Pritish Nandi <[email-masked]>, Pravesh Singh <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Wed, 19 Jan 2022 10:16:38 -0700 (MST)

Hi Everyone, 

Please find the following Audits for 19th Jan: 
192145 	GAME ONE, Phone, Product information 	Josie Lau 	insufficient notes/solution 
191948 	H3 Hybrid, PC, Popping sound 	Josie Lau 	192082 Open referred to reseller; Eng language errors in Case summary 
191436 	GSP 670, PC, Volume wheel working incorrectly 	Josie Lau 	Unresponsive; ok 
190895 	GSP 670, Teams, Mic is not working 	Josie Lau 	timely responses; closed UR 
190396 	PC 8 USB, Where to buy 	Josie Lau 	sales query; procedure followed 
190108 	GSX 1000, PC, Loose micro USB port 	Josie Lau 	ok 
189701 	ADAPT 660, Mac, Connection being lost intermittently 	Josie Lau 	referred to reseller; unhappy customer; MAC or PC ?despite mention by requestor; "As reseller is handling the issue currently, we will close"; Ericsson Employee 
187849 	Expand SP 30T, Vision 3T, Not able to invoke MS teams 	Josie Lau 	OK; CC 
187280 	GSP 370, Win10, Unable to update headset 	Josie Lau 	GHUB? Fragmented troubleshooting;RMA approved; replaced with 670 
196059 	SDW 5064, Headset button not working 	Bharat Bhushan 	OK; Quick R 
196053 	GSX 300, PC, Device not detected by Gaming Suite 	Bharat Bhushan 	" let us know the best time to call you."; Insufficient Callback Attempts 

Abhishek Kumar 
Consultant, QMC 
LiveSalesman