Subject: Audit report - Joise Lau
From: Pravesh Singh <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: abhishek kumar <[email-masked]>, deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Wed, 19 Jan 2022 08:17:49 -0700 (MST)

Hello Pritish, 

As discussed, I've audited a few of Josie's tickets and I'm guessing that she has saved some troubleshooting steps and she is just forwarding it on every ticket regardless of the reported issue. And, the shared format of the case summary isn't being followed. 

Best regards, 
Pravesh Singh