Subject: Re: 18th jan EPOS Audits
From: Deeksha Dadu <[email-masked]>
To: Abhishek Kumar <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, "Pravesh Singh (LSM)" <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>
Date: Wed, 19 Jan 2022 07:25:14 +0000

Hi Abhishek,

It is slightly hard to read the feedbacks due to the formatting issue. One feedback is getting merged with another so not sure where one ends and where next starts. Can you please fix the formatting before sending?

Also, why are the agents not copied on these feedbacks? How are these being shared with them? Agents need to be copied. Also, are you speaking with these agents on daily basis to discuss the mistakes they are making?

I have also sent you an email from Heta about Josie's complaints. Will call you and Pritish late in the day to discuss QA strategy moving forward.

Regards,
Deeksha

________________________________
From: Abhishek Kumar <[email-masked]>
Sent: Wednesday, January 19, 2022 12:54 AM
To: Pritish Nandi (LSM) <[email-masked]>; Pravesh Singh (LSM) <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>; Saurabh Dadu <[email-masked]>
Subject: 18th jan EPOS Audits

Hi Everyone,

Please find the following Audits for 18th Jan:
196208  GSA 301, PC, EarPad Torn        Md. Modassir Hassan     OK
196204  HMD 280 Pro, PC, Cable Disfigurement    Taha/L2 Escalated L2 ATC
196203  GSP 670, Short battery life     Sven Thiele     troubleshooting not attempted in the first response;
196200  GSP 500 / GSX 300, PC, Gaming suite setting grey out    Ismael Zakaria  ok; can be closed; solved
196197  SDW 10 HS, Teams/Polycom, Static Noise  Rosette Modiri  troubleshooting started without getting the Polycom deskphone model number on chat . Factory reset advised; static usually due to deksphone; Resetting a brand new headset?
196196  H6Pro closed, PC, GS not detecting the headset  Bharat Bhattacharya     OK
196188  GSP 600, Earpads torn   Adelina Paula Bartes    OK
196176  Game One, PC, No Sound B-Side   Md. Modassir Hassan     case summary formmat issues;"an I please have the best number along with a convenient time " despite no. shared by the requestor; proofreading issues? Win 10/11? Other devices? App?
196174  PC 8 USB, Mic not working       Sven Thiele     requestor responded Monday, 17th, we will reply on 20th?
196146  Game one, PC, Microphone boom arm fell apart    Bharat Bhattacharya     evaluate if this is something that can be LOOKED INTO; do not set expectations.
196145  GSA 17, Mouse Pads      Ritesh Kumar    Additional relevant information provided:  Called the customer but the call not connected. ???? Should have asked pictures of the other side; FOR/SINCE

Abhishek Kumar
Consultant, QMC
LiveSalesman