Subject: 18th jan EPOS Audits
From: Abhishek Kumar <[email-masked]>
To: Pritish Nandi <[email-masked]>, Pravesh Singh <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Tue, 18 Jan 2022 12:24:12 -0700 (MST)

Hi Everyone, 

Please find the following Audits for 18th Jan: 
196208 	GSA 301, PC, EarPad Torn 	Md. Modassir Hassan 	OK 
196204 	HMD 280 Pro, PC, Cable Disfigurement 	Taha/L2 	Escalated L2 ATC 
196203 	GSP 670, Short battery life 	Sven Thiele 	troubleshooting not attempted in the first response; 
196200 	GSP 500 / GSX 300, PC, Gaming suite setting grey out 	Ismael Zakaria 	ok; can be closed; solved 
196197 	SDW 10 HS, Teams/Polycom, Static Noise 	Rosette Modiri 	troubleshooting started without getting the Polycom deskphone model number on chat . Factory reset advised; static usually due to deksphone; Resetting a brand new headset? 
196196 	H6Pro closed, PC, GS not detecting the headset 	Bharat Bhattacharya 	OK 
196188 	GSP 600, Earpads torn 	Adelina Paula Bartes 	OK 
196176 	Game One, PC, No Sound B-Side 	Md. Modassir Hassan 	case summary formmat issues;"an I please have the best number along with a convenient time " despite no. shared by the requestor; proofreading issues? Win 10/11? Other devices? App? 
196174 	PC 8 USB, Mic not working 	Sven Thiele 	requestor responded Monday, 17th, we will reply on 20th? 
196146 	Game one, PC, Microphone boom arm fell apart 	Bharat Bhattacharya 	evaluate if this is something that can be LOOKED INTO; do not set expectations. 
196145 	GSA 17, Mouse Pads 	Ritesh Kumar 	Additional relevant information provided: Called the customer but the call not connected. ???? Should have asked pictures of the other side; FOR/SINCE 

Abhishek Kumar 
Consultant, QMC 
LiveSalesman