Subject: Audit Report (18th Jan 2022)
From: Pravesh Singh <[email-masked]>
To: abhishek kumar <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Tue, 18 Jan 2022 06:34:47 -0700 (MST)

Hello Abhishek, 

Here is the audit report for today . 

ID 	Status 	Subject 	Requested 	Assignee 	Updated 	Comment 
196724 	Pending 	GSP 370, Win10, Noise A side 	18-Jan 	Josie Lau 	18-Jan 	Issue description was not clear, basic probing questions weren't asked and fragment troubleshooting steps without instructions were sent over the email. 
196710 	Pending 	GSP 350, Surround dongle broken 	18-Jan 	Josie Lau 	18-Jan 	Subject Line: "BROKEN", user's name not added in the LHS field. The agent should've shared the reseller contact details and advised to purchase rather than giving hope for a replacement. 
196535 	Open 	Game One,PC, Cable Defect 	17-Jan 	Ritesh Kumar 	17-Jan 	Subject Line: "DEFECT", requested for the invoice and confirmed shipping address without L2 approval. No plan of action/ notes missing, left the ticket in the open queue. 
196249 	Pending 	PC 5 Chat, PC, Audio issue on mic and speaker 	15-Jan 	Ritesh Kumar 	17-Jan 	Subject Line: "ISSUE", OB Call not attempted and email formatting. 
195533 	Pending 	D 10 USB ML, PC, No connection 	12-Jan 	Sebastian Coldea 	12-Jan 	Ok 
184249 	Pending 	DW Phone AUS, Avaya J169, Buzzing noise A/B side 	10-Nov 	Bharat Bhushan 	11-Nov 	No troubleshooting steps were shared till 15th Dec, all we asked to test with a different EHS cable and we waited. OB call not attempted on follow-ups, we followed L2 suggestions/troubleshooting steps but L1 didn't check any settings or suggest T/S. 
194740 	Pending 	MB PRO2, PC, Beeps when getting second call 	07-Jan 	Ismael Zakaria 	10-Jan 	OB call not attempted (not even when following up), wrong product type selected in the LHS field. Environment/setup details missing and shared information could be wrong (depends on the setup). 
195493 	Pending 	DW 10 Phone, Deskphone, No connection 	12-Jan 	Adelina Bartes 	12-Jan 	Subject line: Phone model not added. OB call not attempted and should've shared the steps on how to update the FW. 
194864 	Pending 	GAME ONE black, No Sound on B-Side 	08-Jan 	Adelina Bartes 	10-Jan 	Wrong headset model selected, issue description not clear and no OB call attempted. Forwarded T/S for a completely different HS. 
194860 	Pending 	GSP 679, PC, Mic not working 	08-Jan 	Sven Thiele 	10-Jan 	Product model: GSP 679??, issue description not clear, didn't mention/address the second issue, and OB call not attempted. 
195023 	Pending 	SDW 5BS & SDW 60 HS, PC, Ringtone not coming from the BS 	10-Jan 	Bharat Bhattacharya 	10-Jan 	Product knowledge: Incorrect info shared (BS will ring even if the HS isn't docked), no probing questions/environment details were asked over the call. Should've shared the link to install the plugin to get the desired result. 

Link: https://1drv.ms/x/s!An5OGB1fQXMqhCdhXTYP-uF6pg9i?e=vKYzhO 

Best regards, 
Pravesh Singh