Subject: 17th jan EPOS Audits
From: Abhishek Kumar <[email-masked]>
To: Pritish Nandi <[email-masked]>, Pravesh Singh <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Mon, 17 Jan 2022 12:55:16 -0700 (MST)

Hi Everyone, 

Please find the following Audits for 17th Jan: 

196230 	Game One, PC and iPhone, No sound in right earcup 	AJ Hurry 	"Thank you for taking my call today", "please let us know a good number " after a 3 minute-call, troubleshooting through email? Deliberate Procrastination 
196229 	GTW 270 Hybrid, PC, No connection 	Shivangi Bhattacharya 	OK 
196226 	GSX 1200 Pro, PC, Compatibility 	Grace Boussi 	OK 
196223 	GTW 270 Hybrid, No sound from left ear bud 	Bharat Bhushan 	EPOS Support Numbers missing from sig; 
196221 	the microphone does not work with my mac mini 2012 running catalina 	Rosette Modiri 	Ticket Assigned to rosette by AJ @ 3 am Friday night 14th jan; NO ACTION/Callback Attempts; 
196220 	Game One, PC, Product Information 	Rosette Modiri 	" Taha: I see" *2 chat; "one of our best gaming headet" 
196219 	GSP 670, Ear pad torn 	Josie Lau 	expectations not set; purchase/RMA 
196218 	RMA,GTW 270 Hybrid, PC, Not pairing 	AJ Hurry 	Quick Resolve; Replacement sent; Relevant probing on-call; relevant troubleshooting on-call; low energy; expectation set; branding in closure missing 
196217 	GTW 270 Hybrid, PC, One Side Battery dies 	Rosette Modiri 	subject not edited; Action delayed 
196211 	GSP 670, PC/Win11, GS comptibility question 	Sven Thiele 	irrelevant troubleshooting; contact number not demanded; should have suggested uninstallation of gaming suite citing incompatibility and checking for default in mmsys; Subject not edited; 

Let's discuss the tickets that AJ assigns to people at night. I found 3 tickets that he had assigned to Rosette in the middle of the shift on friday. 

Abhishek Kumar 
Consultant, QMC 
LiveSalesman