Subject: Audit Report (17th Jan 2022)
From: Pravesh Singh <[email-masked]>
To: abhishek kumar <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Mon, 17 Jan 2022 08:41:19 -0700 (MST)

Hello Abhishek, 

Here is the audit report for today . 

ID 	Status 	Subject 	Requested 	Assignee 	Updated 	Comment 
196200 	Pending 	GSP 500 / GSX 300, PC, Gaming suite setting grey out 	14-Jan 	Ismael Zakaria 	17-Jan 	The agent should be aware of any recent known issues are reported and the workaround should've shared in the first response. Should've checked duplicate tickets, a phone number was available or asked for the phone number. NOTES ADDED 
196293 	Pending 	GSP 670, Win, No sound B side 	16-Jan 	Shivangi Bhattacharya 	17-Jan 	Only requested to confirm OS version and phone number. No probing questions, T/S, or any additional info requested. 
196006 	Pending 	GSX 1200 Pro, PC, Device automatically shutting off 	13-Jan 	AJ Hurry 	14-Jan 	Didn't address all the questions, wrong issue type selected, didn't follow up for the phone number, and the issue description was not clear in the case summary. 
196184 	Pending 	EPOS products, ShoreTel 230, Compatibility Information 	14-Jan 	Taha Amir 	14-Jan 	Shared the link for the OLD CG GUIDE. Phone model is available in the NEW CG. #193596 
195972 	Pending 	SDW 5015, Avaya J179, No call control 	13-Jan 	Rosette Modiri 	14-Jan 	Ok- notes added suggesting a few desk phone setting that needs to be changed to get the desired result. 
196304 	Pending 	GSX 300 "No Device Detected" 	16-Jan 	Ritesh Kumar 	17-Jan 	Subject Line: GSX 300 "No Device Detected", LHS filed not added, and email formatting. Case summary added, OB call attempted, and EPOS Support number shared. 
196326 	Pending 	GSP 670, PC, No sound A and B side 	17-Jan 	Grace Boussi 	17-Jan 	Ok 
196098 	Pending 	GSP 600, Earpads Torn 	14-Jan 	Denisa Magda 	14-Jan 	E-mail Validator not checked, incorrect email seems to be captured. Noted added into the ticket. 
196466 	Pending 	MB Pro 2 UC ML, PC, Unresponsive dongle 	17-Jan 	Bharat Bhattacharya 	17-Jan 	Process Knowledge: this ticket should've been forwarded to the country partner. NOTES ADDED 
196309 	Pending 	GSP 670, MAC, Compatibility Information 	16-Jan 	Md. Modassir Hassan 	17-Jan 	Ok 
196490 	Pending 	MB PRO 2 UC ML, Not charging 	17-Jan 	Adelina Bartes 	17-Jan 	Ok - However, OB call not attempted and company name (LHS field) not added. 

Link: https://1drv.ms/x/s!An5OGB1fQXMqhCdhXTYP-uF6pg9i?e=VCauQr 

Best regards, 
Pravesh Singh