Subject: Audit Report (14th Jan 2022)
From: Pravesh Singh <[email-masked]>
To: abhishek kumar <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Fri, 14 Jan 2022 08:53:48 -0700 (MST)

Hello Abhishek, 

Here is the audit report for today . 

ID 	Status 	Subject 	Requested 	Assignee 	Updated 	Comment 	
196075 	Pending 	D 10 Phone, Deskphone, No sound B side 	14-Jan 	Ismael Zakaria 	14-Jan 	Case summary: Issue description not clear, environment (phone and cable model) details missing/not added. The customer contacted us over the phone so we should've gathered all the details before we suggest any troubleshooting. Why do we request a user to send an email to us? 	
195868 	Pending 	ADAPT 560, Win 10, No sound A-side 	13-Jan 	Shivangi Bhattacharya 	13-Jan 	Ok- Case summary added and OB call attempted. Relevant troubleshooting was shared over the email. Advised the agent to send the EC V4.6 and suggest updating the FW. 	
195930 	Pending 	Game Zero, PC, No sound in right earcup 	13-Jan 	AJ Hurry 	13-Jan 	Ok- All the basic T/S were performed over the call, prompt response, and RMA is approved on the same day. 	
195615 	Pending 	BTD 800, PC, Sales Query 	12-Jan 	Taha Amir 	12-Jan 	Ok- called the user back and referred to the reseller. We could've closed the ticket as it was a general pre-sales inquiry. 	
195367 	Pending 	MB Pro 1, Mobile, Connection being lost 	11-Jan 	Bharat Bhattacharya 	12-Jan 	Asked repeated questions (age of the issue and headset) and OB call not attempted/notes missing. Relevant probing questions asked and shared T/S 	
194594 	Pending 	LG-Nortel, Compatiility guidance 	07-Jan 	Bharat Bhattacharya 	07-Jan 	Ok - requested to confirm the exact phone model and shared EPOS Support number. Spelling error, didn't ask for the phone number and EPOS Product should be selected in the LHS field. 	
194386 	Pending 	GSX 300, PC, Not detected 	05-Jan 	Rosette Modiri 	06-Jan 	Ok- Case summary/LHS field added, OB call attempted, EPOS Support number shared, and asked relevant probing questions. 	
195814 	Pending 	DW 30 USB ML, Windows 10, Epos connect error message 	13-Jan 	Sebastian Coldea 	13-Jan 	Subject line: "ERROR". Basic probing questions and environment (softphone) details missing. However, requested a screenshot of the error over the email and shared the EPOS Support number. 	
195561 	Pending 	MB Pro 1 UC ML, PC/Skype for Business, No call control 	12-Jan 	Sebastian Coldea 	13-Jan 	Ok- OB call attempted, case summary added, asked relevant probing questions, and EPOS support number shared. However, the wrong product type was selected in the LHS field. 	
196072 	Pending 	DW 10 ML - EU, Deskphone/Mitel 6869, Enquiry adapter cable 	14-Jan 	Sven Thiele 	14-Jan 	Ok- OB call attempted and collected the required details. I've requested L2 to add the phone model in the new CG. Next action notes missing - COACHING ACCEPTED 	
195892 	Pending 	SDW 5015, Fanvil X4G / Yealink T42, Compatibility Information 	13-Jan 	Md. Modassir Hassan 	14-Jan 	Ok - shared the correct compatibility details, attached the PDF file, case summary added and LHS field added. However, the OB call note missing. 	

Link: https://1drv.ms/x/s!An5OGB1fQXMqhCdhXTYP-uF6pg9i?e=RDXyXe 

Best regards, 
Pravesh Singh