Subject: Audit Report (13th Jan 2022) - Coaching Pending
From: Pravesh Singh <[email-masked]>
To: abhishek kumar <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Thu, 13 Jan 2022 08:33:50 -0700 (MST)

Hello Abhishek, 

Here is the audit report for today. 

ID 	Status 	Subject 	Requested 	Assignee 	Updated 	Comment 	
195645 	Open 	SDW 5016, PC, Static on mic in Zoom calls 	12-Jan 	Bharat Bhushan 	12-Jan 	Case summary: issue description not clear. Probing question: default softphone, and Zoom version?? LHS field added and cross-tested with a mobile phone. 	
195642 	Open 	SD Pro 1, PC, Charging base broken 	12-Jan 	AJ Hurry 	12-Jan 	Subject line: BROKEN, OB call not attempted. Collected the invoice without approval. Prompt response requested to share required details and LHS field added. 	
195566 	Pending 	GSP 670, PC, No sound B side 	12-Jan 	Shivangi Bhattacharya 	12-Jan 	Ok- Asked relevant probing questions (FW & Reset missing) and OB call not attempted. LHS field added and duplicate ticket checked. 	
195624 	Pending 	IMPACT D 10 phone, 5320 IP Mitel, No Connection 	12-Jan 	Taha Amir 	12-Jan 	Case summary: issue description not clear, LONG HOLD and fragment troubleshooting. Incorrect email captured, NATO call list not followed and E-mail Validator not used. 	
195612 	Pending 	Game Zero, PC, Spare headband 	12-Jan 	Grace Boussi 	13-Jan 	Ok- case summary added, shared correct details, prompt response, and EPOS Support number shared. However, the OB call was not attempted and should've closed the ticket as we are unable to help in such scenarios. 	
195730 	Pending 	PC 8USB, PC, No sound B-Side 	13-Jan 	Bharat Bhattacharya 	13-Jan 	Ok- OB call attempted, case summary added, forwarded relevant T/S and EPOS Support call back number shared. However, the LHS field: "Customer Type" is not edited. 	
195746 	Pending 	GSP 300, PC, Connection being lost intermittently 	13-Jan 	Josie Lau 	13-Jan 	Product information: GSP 300+Console Cable?? Relevant probing questions were asked over the call and basic T/S sent. 	
195298 	Pending 	MB Pro2, SW downgrade request 	11-Jan 	Sven Thiele 	12-Jan 	Issue understanding, OB call not attempted and irrelevant info requested. COACHING ACCEPTED 	
195809 	Pending 	Firmware update installation, Issue unknown 	13-Jan 	Adelina Bartes 	13-Jan 	Subject Line: ISSUE, no case summary. Issue description/environment not clear. Requested to collect the log files (irrelevant) and didn't share the steps and LHS field not added. 	
195591 	Open 	SDW 5015, PC, Static A-Side 	12-Jan 	Rosette Modiri 	12-Jan 	Ok- OB call attempted, case summary added, correct probing questions asked, and EPOS Support number. 	
195535 	Pending 	SC 75 USB, PC, No sound on one side 	13-Jan 	Ismael Zakaria 	13-Jan 	Ok: Quick resolution, performed T/S over the call and escalated to L2 for the RMA. 	

Link: https://1drv.ms/x/s!An5OGB1fQXMqhCdhXTYP-uF6pg9i?e=DbCQ1q 

Best regards, 
Pravesh Singh