Subject: Re: EPOS L1 customer support survey - CSAT 1 or 2
From: Pritish Nandi <[email-masked]>
To: Abhishek Kumar <[email-masked]>
Cc: Pravesh Singh <[email-masked]>, deeksha <[email-masked]>
Date: Thu, 13 Jan 2022 08:01:12 -0700 (MST)

Sure, 

I will ask Heta to add him. 

Regards, 
Pritish 

From: "Abhishek Kumar" <[email-masked]> 
To: "Pravesh Singh" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Thursday, January 13, 2022 8:27:06 PM 
Subject: Fwd: EPOS L1 customer support survey - CSAT 1 or 2 

Hi Pravesh, 

I will forward the bad CSATs to you now onwards so that you can include them in your reviews. 

Pritish, Can we please include Pravesh in bad CSAT emails list? 

Regards 
Abhishek 

From: "Epos Audio" <[email-masked]> 
To: "abhishek kumar" <[email-masked]> 
Sent: Wednesday, January 12, 2022 10:01:10 PM 
Subject: EPOS L1 customer support survey - CSAT 1 or 2 

Hi, 

Customer support survey received a bad CSAT value. Check the ticket and response from below and see what actions need to take place. 

Zendesk ticket: https://eposaudio.zendesk.com/agent/tickets/195259 
Agent: Sven Thiele 

Answer summary including all questions. 

195259 (Zendesk Ticket #195259, Externe Antwort) 

Seite1 

Wie würden Sie ihre letze Erfahrung mit EPOS bewerten? 

1 

Seite2 

Welche Bereiche haben ihre Bewertung beeinflusst? 

Friendliness 
Knowledge 
Speed 

Seite3 

Haben Sie das Gefühl, dass wir ihre Anfrage gelöst haben? 

Yes 

Seite4 

Was hat ihnen besonders gut gefallen und was können wir verbessern? 

Der Empfänger hat diese Frage nicht beantwortet. 

Where can we improve, and what did you like about our service? 

Der Empfänger hat diese Frage nicht beantwortet.