Subject: Audit Report - Coaching Pending
From: Pravesh Singh <[email-masked]>
To: abhishek kumar <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Tue, 11 Jan 2022 07:27:37 -0700 (MST)

Hello Abhishek, 

Please see below the audit report of Tuesday, January 11, 2022. 
Link: https://1drv.ms/x/s!An5OGB1fQXMqhCdhXTYP-uF6pg9i?e=1naHFA 

ID 	Status 	Subject 	Requested 	Assignee 	Updated 	Comment 	
195200 	Pending 	PC 3 CHAT, PC, No sound A side 	11-Jan 	Josie Lau 	11-Jan 	Ok - asked relevant probing questions over the call/email and LHS filed added. 	
194904 	Pending 	GSP 550, PC, No sound on left A side 	09-Jan 	Josie Lau 	10-Jan 	Didn't share EPOS call back number, LHS field not added. Didn't call the user, email formatting. Case summary added and asked relevant probing questions. 	
195061 	Pending 	Game One blk, Mic recording low volume 	10-Jan 	Sven Thiele 	10-Jan 	Case summary unclear, Subject Line: Mic recording low volume?? Didn't ask to confirm the phone number and should've shared the FAQ link rather a long email. 	
194980 	Pending 	MB Pro 1, Mobile/android/ios, not pairing 	10-Jan 	Sven Thiele 	10-Jan 	Case summary: Issue description/probing questions (call) not clear. Fragmented TS steps, should've shared the steps/FAQ link on how to pair the HS. 	
195051 	Pending 	Adapt Presence Grey Business, Not pairing 	10-Jan 	Adelina Bartes 	10-Jan 	Ok- all basic probing questions were asked, case summary added, and call back number shared. The user's name isn't added and we should've tried collecting the end-user contact details. 	
194998 	Pending 	GSP 670, Not charging 	10-Jan 	Adelina Bartes 	10-Jan 	Case summary: Issue type not clear, OB call not attempted, and LHS field not filled. Probing questions missing (Cross-test, Swapping cable) 	
195057 	Pending 	GSP 600, PC, Not Working 	10-Jan 	Md. Modassir Hassan 	10-Jan 	Subject line "Not working", LHS side not filled. Didn't ask to confirm the issue and phone number. Case summary added and call back number shared. Coaching accepted 	
194974 	Pending 	ADAPT 360, PC, How to Turn Off TalkThrough 	10-Jan 	Md. Modassir Hassan 	10-Jan 	OB Call no attempted. Case summary/LHS added and shared requested details. Should've informed that Talk through can't be activated/de-activated when the HS is on an active call. 	
195120 	Open 	Presence Grey Business, Samsung Galaxy S20, No sound on mic 	10-Jan 	AJ Hurry 	10-Jan 	Collected the invoice without L2 approval. T/S were performed on the call, quick resolution. 	
195192 	Open 	PC 8 USB, Win 10, No sound B-Side 	11-Jan 	Bharat Bhushan 	11-Jan 	Plan of action/next action notes missing. Should've escalated the ticket to L2 for RMA approval as all the T/S were performed over the call. 	

Best regards, 
Pravesh Singh