Subject: 7th jan Ticket reviews
From: Abhishek Kumar <[email-masked]>
To: Pritish Nandi <[email-masked]>, Pravesh Singh <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Fri, 7 Jan 2022 12:16:59 -0700 (MST)

Hi 
Following are some of the tickets reviewed today. 
193442 needs special attention. No action since assigned. (Bharat Bhushan) 

193007 	Pending 	Ismael Zakaria 	EPOS SC 260, PC, Low volume A side 	29-Dec 	192 seconds: call not connecting?? EPOS Support numbers not included in signature; Insufficient call attempts; fragmented probing 
191621 	Open 	Taha Amir 	MB 660, PC, Crackling Noise B-Side 	20-Dec 	Coaching provided earlier. OK 
191762 	Open 	Pravesh Singh 	SC 60 USB ML, PC, No Connection 	21-Dec 	OK; reviewed in Dec 
191779 	Open 	Sven Thiele 	ADAPT 660, PC/Microsoft Teams, Connection being lost 	21-Dec 	"when issue occurs the LED show sometimes permanent blue, sometimes black"; Is that a case summary?issue description does not match the changes reported when ticket raised; USB Hub Tested!! Relevance? Probing/troubleshooting fragmented until advised by L2. Escalated. 
191830 	Open 	Adelina Paula Bartes 	DW Office HS, Not charging 	21-Dec 	FW cable checked?; Fragmented probing; Delayed 
193442 	Open 	Bharat Bhushan 	SC 635 USB, Microphone not working when use the 3.5 mm jack into my external sound card 	31-Dec 	TICKET NOT RESPONDED TO SINCE 9 DAYS; Picture of the external sound card ports; the headset is monaural, sound card 3.5 might have different placement/config 
193605 	Open 	AJ Hurry 	Presence UC, Mobile Phone, Short Battery Life 	03-Jan 	OK; Duplicate 193832 also OK 
193666 	Open 	Sebastian Coldea 	DW 10 Phone, Unspecified, Noise b-side 	03-Jan 	OK 
193678 	Open 	Grace Boussi 	ADAPT 230, PC, Bluetooth range 	03-Jan 	dongle not default in EC; base in adapt 230? No action plan. Interference/faraday ef not checked 

Abhishek Kumar 
Consultant, QMC 
LiveSalesman