Subject: Daily Report - 17/11/2021
From: Pritish Nandi <[email-masked]>
To: Sebastian <[email-masked]>, Arjun Hurry <[email-masked]>, Bharat Bhattacharya <[email-masked]>, Bharat Bhushan <[email-masked]>, "Denisa Alexandra . Magda" <[email-masked]>, "GRACE ODETTE. BOUSSI" <[email-masked]>, Ismail Lsm <[email-masked]>, Josie Lau <[email-masked]>, Marika Fujita <[email-masked]>, "Md Modassir Hassan" <[email-masked]>, "Pravesh Singh" <[email-masked]>, Rosette Modiri <[email-masked]>, "Shivangi Bhattacharya " <
Date: Thu, 18 Nov 2021 00:57:09 -0700 (MST)

Hi All, 

PFB the daily report for yesterday. 

Ritesh/Shivangi and Modassir - Please pick up on your CSAT score as it is very low. 

17/11/2021 																											
		Today's Queue 	Yesterday's Productivity 	CSAT (Monthly) 	Review (Pritish) 
Agents 	Hold Tickets 	Open Tickets 	Pending Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	Audits 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance 	Score 	Surveys 	RMA And Tech Questions 	Public Comment 	Internal Comment 	Contact Added 	Escalations 	Agenda For Today 
Josie Lau 	1 	6 	31 	35 	12 	7 	13 	4 	1 	0:09:00 	56 	NA 	00:25:59 	06:31:45 	00:34:59 	00:31:39 	00:55:17 	08:59:39 	P 	4.36 	11 	67 	3 	64 	2 	2 	Checking Tickets queue for Taha/Rosette/Tudor/Denisa/Bharat 
Marika Fujita 	9 	9 	10 								0 							A 	4.82 	17 
Bharat Bhattacharya 	0 	10 	21 	22 	3 	0 	4 	2 			26 	00:13:59 	00:00:00 	08:36:54 	00:00:00 	00:08:56 	08:59:49 	P 	5.00 	2 
Shivangi Bhattacharya 	0 	10 	45 	51 	20 	8 	10 	3 	5 	0:22:00 	74 	00:24:19 	06:00:58 	01:13:37 	00:00:20 	01:20:30 	08:59:44 	P 	3.70 	10 
Grace Boussi 	0 	32 	25 	34 	7 	9 	10 	2 	1 	0:26:00 	54 	00:13:21 	05:22:50 	01:20:58 	00:15:35 	01:46:33 	08:59:17 	P 	4.43 	7 
Denisa Magda 	0 	40 	15 	23 	6 	6 	14 	4 			43 	00:24:24 	03:34:32 	00:06:35 	00:14:36 	00:39:34 	04:59:41 	P 	4.33 	3 
Ismael Zakaria 	0 	23 	21 	26 	7 	6 	12 	3 	1 	0:19:00 	45 	00:54:15 	04:32:24 	01:43:35 	00:10:55 	01:38:09 	08:59:18 	P 	4.58 	12 
Rosette Modiri 	0 	8 	15 	3 	1 						3 							A 	4.36 	11 
Taha Amir 	0 	5 	11 								0 							A 		
Sebastian Coldea 	0 	11 	34 	25 	11 	5 	0 	0 	3 	0:13:00 	33 	00:35:13 	06:25:08 	01:16:06 	00:02:28 	00:40:46 	08:59:41 	P 	4.09 	11 
Tudor Alexandru 	0 	25 	20 	27 	13 	9 	1 	1 			37 	00:39:13 	05:46:25 	01:36:19 	00:09:32 	00:48:01 	08:59:30 	P 	4.13 	8 
Ritesh Kumar 	0 	24 	16 	20 	4 	2 	11 	7 			33 	00:38:20 	05:04:22 	01:51:20 	00:00:00 	01:25:27 	08:59:29 	P 	3.33 	9 
AJ Hurry 	0 	6 	38 	55 	11 	4 	5 	1 	1 	0:12:00 	65 	00:55:07 	05:13:55 	01:11:49 	00:00:00 	01:31:19 	08:52:10 	P 	4.30 	10 
Bharat Bhushan 	0 	13 	25 	35 	6 	6 	17 	1 			58 	00:21:21 	05:37:00 	00:36:07 	00:16:39 	02:16:07 	09:07:14 	P 	4.50 	10 
Md. Modassir Hassan 	0 	15 	34 	39 	8 	1 	19 	0 	4 	0:21:00 	63 	00:40:04 	03:42:52 	03:39:51 	00:00:00 	01:00:48 	09:03:35 	P 	3.29 	7 
Pravesh Singh 	0 	7 	21 	29 	13 	5 	15 	3 	2 	0:06:00 	51 	00:20:15 	04:09:25 	03:00:16 	00:19:05 	01:10:07 	08:59:08 	P 	4.50 	8 
Aparna Jain 	0 	70 	113 	67 	61 	0 	1 	1 			68 							P 	4.79 	42 
Daniele Castiglioni 	20 	75 	116 	57 	44 	0 	1 	2 			58 							P 	4.54 	71 

Regards, 
Pritish Nandi