Subject: ADAPT 560, macOS, Setup Guidance
From: Support <[email-masked]>
Cc: Pravesh Singh <[email-masked]>
Date: Tue, 09 Nov 2021 14:09:24 +0000

You are registered as a CC on this support request (183322). Reply to this email to add a comment to the request.

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Hamed Rahnama, Nov 9, 2021, 14:09 UTC (private)

**Pravesh Singh**​

- Please update the customer that we are not recommending to use our headset without BTD 800.
- Check if customer has EPOS Connect and updated the FW and can change some setup like Pause Media.
- In case he is not happy with the functionality he might contact the reseller to return the device we only can replace in case the device is faulty.

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Ian Hewlett, Nov 9, 2021, 11:37 UTC

Hi,

I’m waiting for your reply as thewww.Headset-Store.co.uk that supplied the product are unable to confirm functionality, so I’m looking at returning them as only had them for a few days and I don’t believe they are fit for purpose.

Ian

Ian

Hewlett
Technical Manager

 ![](https://www.campingandcaravanningclub.co.uk/GetAsset.aspx?id=fAA0ADEAOAAyADUAfAB8AFQAcgB1AGUAfAB8ADAAfAA1)

Tel:

**02476 475288**
Mobile:  **07890020014**
Email:  [email-masked]**

Web:  **www.campingandcaravanningclub.co.uk**

 ![](https://www.campingandcaravanningclub.co.uk/GetAsset.aspx?id=fAA0ADEAOAAzADAAfAB8AFQAcgB1AGUAfAB8ADAAfAA1)

 ![](https://www.campingandcaravanningclub.co.uk/GetAsset.aspx?id=fAA0ADEAOAAyADYAfAB8AFQAcgB1AGUAfAB8ADAAfAA1)

 ![](https://www.campingandcaravanningclub.co.uk/GetAsset.aspx?id=fAA0ADEAOAAzADEAfAB8AFQAcgB1AGUAfAB8ADAAfAA1)

 ![](https://www.campingandcaravanningclub.co.uk/GetAsset.aspx?id=fAA0ADEAOAAyADgAfAB8AFQAcgB1AGUAfAB8ADAAfAA1)

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Pravesh Singh, Nov 5, 2021, 14:47 UTC (private)

**_CASE SUMMARY_**

**Company Name:** Camping & Caravanning Club
**Contact person:** Ian Hewlett
**Phone:** +4407890020014
**Email:** [email-masked]
**Product name:** ADAPT 560
**Number of Products:** 1
**Sales Opportunity Size in Headsets:** 0
**Environment:** macOS
**Issue:** Setup Guidance, sidetone, talk through.

**Observation while testing ADAPT 560 (V1.6.5) on a Windows 10 (without BTD 800).**

1. The talk through feature works as expected. It enables and mutes the YouTube music playing on browser.
2. Unable to get the side tone without the dongle. And as reported in the ticket #172558 (ADAPT 360) the sidetone doesn't works with the V1.6.5, it works after downgrading to 1.4.9 regardless of the ANC status.
3. Teams doesn't invoke after pressing the Teams button and the user will not have call control without the dongle.

**Next:** Unfortunately, Level 1 doesn't have access to a Mac to we are unable to test it. Escalating to Level 2 to confirm if the user will get the desired result without the BTD 800.

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Pravesh Singh, Nov 5, 2021, 13:35 UTC

Dear Ian,

Thank you for contacting EPOS Global Support. For your convenience, we have created **support ticket number 183322** for your inquiry. Your request is currently being processed and we will be coming back to you shortly. In the meantime, should you have any questions feel free to reply to this email.

Please do not hesitate to contact us if you have any further questions. You can reach us by answering to this email or by calling us directly from Monday to Friday between 8 AM to 5 PM on our support number +44 (0) 2035144072

We wish you a nice day!
Best regards,

Pravesh Singh
EPOS Global Support

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Ian Hewlett, Nov 5, 2021, 10:38 UTC

Hi, I have recently purchased the above headset for work and unable to get some functions working. I’m using a MacBook Pro and have downloaded the Connect software. There were no updates needed.

1. The Talk through function does not seem to work, it also does not pause/mute media that is playing

2. The mic has no sidetone so cannot here myself talk, this is especially difficult when the ANC is on

3. Does the dongle need to be inserted to use the Teams functionality, as the mac has Bluetooth and only USBC connections this seams odd to need to add a dongle?

Can you help with these features as otherwise it’s not fit for my purpose.

Thanks

Ian

Ian

Hewlett
Technical Manager

 ![](https://www.campingandcaravanningclub.co.uk/GetAsset.aspx?id=fAA0ADEAOAAyADUAfAB8AFQAcgB1AGUAfAB8ADAAfAA1)

Tel:

**02476 475288**
Mobile:  **07890020014**
Email:  [email-masked]**

Web:  **www.campingandcaravanningclub.co.uk**

 ![](https://www.campingandcaravanningclub.co.uk/GetAsset.aspx?id=fAA0ADEAOAAzADAAfAB8AFQAcgB1AGUAfAB8ADAAfAA1)

 ![](https://www.campingandcaravanningclub.co.uk/GetAsset.aspx?id=fAA0ADEAOAAyADYAfAB8AFQAcgB1AGUAfAB8ADAAfAA1)

 ![](https://www.campingandcaravanningclub.co.uk/GetAsset.aspx?id=fAA0ADEAOAAzADEAfAB8AFQAcgB1AGUAfAB8ADAAfAA1)

 ![](https://www.campingandcaravanningclub.co.uk/GetAsset.aspx?id=fAA0ADEAOAAyADgAfAB8AFQAcgB1AGUAfAB8ADAAfAA1)

This e-mail and any attachment transmitted with it are confidential and intended solely for the person or entity to whom it is addressed and should not be posted on any social media channel for public consumption. If you receive this message in error please contact the sender immediately.​
​
​Any unauthorised dissemination of this e-mail or its attachments and any use of any information contained in it are strictly prohibited. Any views expressed in this e-mail are those of the individual sender and do not necessarily reflect the views of The Camping and Caravanning Club. Whilst we use reasonable endeavours to check and virus scan all e-mails leaving the Club, The Camping and Caravanning Club accepts no responsibility for any computer virus or for any errors or omissions in this e-mail.
​
​Please undertake your own virus checking. Please note that The Camping and Caravanning Club reserves the right to monitor e-mail communications through its networks at all times.
​
​The protection of personal privacy is an important concern to The Camping and Caravanning Club. Any personal data collected will be treated in accordance with current data protection legislation. For more information about our data protection policy please go to our **privacy policy**.
​
​Our postal address is: The Camping and Caravanning Club, Greenfields House, Westwood Way, Coventry. CV4 8JH. Telephone 024 7647 5448
Company Registration No 445520 England

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