Subject: Compatibility Guide
From: Pravesh Singh <[email-masked]>
To: jvdo <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, hnyr <[email-masked]>
Date: Fri, 22 Oct 2021 02:14:45 -0700 (MST)

Hi Josephine, 

I have been working on a ticket that is connected to a Fanvil X210 phone via CEHS-AV 04 and according to our compatibility guide, such setup requires a Fanvil EHS20 adapter. After following the troubleshooting and changing a few web administration interface the headset is working fine without the additional adapter. 

The headset mode is D 10 Phone and the ticket number is 180665. I just wanted to bring this into your attention so that we may get this tested and make the changes in the CG is required. 

Best Regards, 
Pravesh Singh